Virtual Assistant

Posted 13 days agoViewed

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💎 Seniority level: Experience in customer service, eCommerce, or virtual assistant roles

📍 Location: Philippines, Australian business hours

🔍 Industry: Beauty products

🏢 Company: Virtual Staff 365

⏳ Experience: Experience in customer service, eCommerce, or virtual assistant roles

🪄 Skills: ShopifyAdministrative ManagementCommunication SkillsMicrosoft ExcelProblem SolvingCustomer serviceWritten communicationData entryCRMCustomer support

Requirements:

Experience in customer service, eCommerce, or virtual assistant roles
Strong written communication skills and ability to manage inquiries professionally.
Strong proficiency in Shopify is highly preferred.
Experience with CRM systems, and order tracking platforms (preferred).
Organised and detail-oriented with excellent problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities:

Respond to emails, social media messages, and live chat inquiries.
Assist customers with product information, delivery updates, and order issues.
Contact DHL and other transport companies regarding deliveries.
Maintain and organise emails/messages in the CRM system.
Address customer complaints and update the complaints board.
Check and verify product pricing on Shopify.
Monitor customer reviews, address negative feedback, and escalate concerns.
Update and maintain the Monday Board and provide end-of-day reports.
Communicate with the team daily regarding updates and tasks.
Ensure customer issues are resolved promptly and accurately.

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