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20four7VA

20four7VA

20four7VA is one of the best virtual assistant services company in the United States

51-100 employees
Founded 2013
Staffing Agency
Private Company
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Staffing AgencyRecruiting

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions5

WorldwideContractTelecommunicationsPosted
Customer Service & Technical Support Team Lead
  • Lead, mentor, and support a remote team of Customer Service and Technical Support Representatives.
  • Conduct regular coaching sessions and performance reviews to improve team performance.
  • Monitor team productivity, ensure service level objectives are met, and manage KPIs such as CSAT, FCR, and AHT.
  • Serve as the primary escalation point for complex technical and customer service issues.
  • Perform quality assurance by reviewing interactions and conducting call monitoring.
  • Assist with account provisioning, SIM/eSIM activations, number porting, and device troubleshooting.
  • Analyze performance trends and develop action plans to improve operational efficiency.
Customer serviceMicrosoft OfficeQuality Assurance+3 more
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About 20four7VA

20four7VA empowers virtual assistants worldwide, connecting over 19,000 talented professionals with businesses seeking specialized remote services. You will find opportunities across diverse fields, from AI & ML development to e-commerce marketing and administrative support. The company has served over 3,000 clients globally, helping them scale efficiently. 20four7VA consistently earns recognition as a fastest-growing private company, affirming its impactful role in the remote work economy.

How We Work

You will join a remote-first team committed to providing freedom and flexibility. They embrace asynchronous work and empower VAs to manage their schedules. Collaboration happens across multiple time zones, fostering a global community. Innovation and impact drive the company's approach to client solutions and VA support. Decision-making prioritizes efficiency and a supportive environment for all contractors.

Engineering at 20four7VA

At 20four7VA, engineers craft advanced AI-driven automation solutions to optimize customer support and ticketing systems. You'll tackle challenges like developing NLP models for sentiment analysis and fine-tuning large language models (LLMs) such as GPT-4 and LLaMA. The team builds intelligent chatbots for seamless integration with platforms like WhatsApp and MS Teams. You will contribute to backend development using Python, Django, and Flask, integrating with databases like MySQL and MongoDB. Your work directly enhances the efficiency of global support systems.

Why Join Us

  • Steer AI innovation in global support systems with cutting-edge LLMs.
  • Grow your skills with free training and upskilling opportunities.
  • Experience a remote-first culture that values flexibility and autonomy.
  • Join a vibrant community providing constant support and guidance.

Benefits & Perks

  • Competitive rates for your services.
  • Weekly payments, ensuring consistent income.
  • Free training and upskilling programs.
  • Constant support and guidance from the team.
  • Access to a vibrant community of fellow remote professionals.

Tech Stack

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