- Design and configure the CMDB (Assets) schema in Jira Service Management including object types, attributes, and relationships
- Populate initial Configuration Item (CI) data using various import and reconciliation methods
- Establish repeatable processes and governance models to maintain data accuracy over time
- Document CMDB structures and operational processes for ongoing use by the broader IT team
- Build out and configure Change and Incident management workflows within Jira Service Management
- Integrate Change and Incident processes directly with the CMDB schema
- Collaborate closely with internal IT, Pipeline, and Rendering teams to align system structures
PythonJiraJQL+3 more