- Manage lead follow-ups, confirmation SMS, and outbound calls to new and existing leads.
- Handle inbound customer calls, missed calls, and customer satisfaction follow-ups.
- Support scheduling by managing calendars, booking jobs in Aroflo, and handling reschedules.
- Maintain accurate customer and job records within the CRM system.
- Perform administrative duties such as preparing cancellation letters and assisting the broader service team.
Customer serviceCRM