Virtual Staff 365

VirtualStaff365 is an Australian-based company connecting exceptional virtual talent, specifically from the Philippines, to local businesses. All roles are home-based, enabling flexibility and aligning with client working hours.

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Jobs at this company:

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🔥 Technical Support Representative

Posted 4 days ago

📍 Philippines

🧭 Full-Time

🔍 Automotive and consumer electronics

🔧 Requirements

Experience in remote customer service, technical support, or consumer electronics support.
Strong problem-solving skills and ability to quickly learn new products.
Experience using service desk ticketing systems (e.g., Freshdesk).
Excellent English communication skills (spoken and written).
Strong organisational and prioritisation skills for managing support tasks.
Proficiency in Microsoft Office applications.
Knowledge of automotive or consumer electronics is a plus.

💡 Responsibilities

Served as the first point of contact for Level 1 technical support queries from customers, service agents, and retailers.
Respond to email support requests and service desk tickets through Freshdesk.
Guide customers on product setup, troubleshooting, and correct usage.
Maintain clear and accurate customer communications and service records.
Escalate complex product or customer issues to the Team Leader or Service Manager.
Process and arrange parts/products for warranty replacements.
Review and prioritise support tickets, ensuring timely resolution.
Convert email inquiries into service desk tickets, following company SOPs.
Provide weekly and monthly performance reports on support trends and customer issues.
Stay updated on new and existing product documentation to effectively resolve queries.
Review and understand company policies, processes, and support systems.
Participate in team meetings, training, and performance reviews.

Problem SolvingMicrosoft OfficeOrganizational skillsWritten communicationTroubleshootingTechnical supportCustomer supportEnglish communication

Posted 4 days ago

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🔥 Technical Support Team Leader

Posted 4 days ago

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🔥 Customer Service Officer

Posted 5 days ago

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🔥 Sales Support Coordinator

Posted 8 days ago

📍 Philippines

🧭 Full-Time

🔧 Requirements

Proven experience in a sales support or executive assistant role.
Exceptional attention to detail and a high level of accuracy.
Confident communicator with strong English skills (spoken and written).
Ability to think on their feet, take initiative, and solve problems independently.
Super organised, proactive, and thrives in a fast-paced environment.
Confident using tools like Gmail, Google Sheets, CRMs, and task management systems.
A team player who takes ownership and builds positive working relationships

💡 Responsibilities

Provide daily administrative support to multiple sales reps.
Assist with display product and display board requests, coordinating internal approvals.
Track and follow up on orders, ensuring timely delivery.
Manage competing priorities and keep the sales team organised.
Act as the primary link between the Sales Team & Customer Service Team to ensure seamless communication.
Support CRM updates, proposal documents, meeting notes, and task follow-through.
Follow up on client requests and ensure outstanding tasks are completed.
Build strong professional relationships with internal departments.
Take initiative in identifying process improvements to enhance efficiency.
Maintain accurate records and ensure a high level of attention to detail in all tasks.
Use tools such as Gmail, Google Sheets, CRMs, and task management systems to keep workflows streamlined.

Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsWritten communicationTeamworkSales experienceCRMEnglish communication

Posted 8 days ago

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🔥 Customer Service (Weekend Support)

Posted 11 days ago

📍 Philippines

🧭 Part-Time

🔍 ECommerce, logistics, or tapware/homewares

🔧 Requirements

Proficient with email (Gmail), spreadsheets (basic Excel), and general admin tools.
Customer support or call centre experience is a must.
Exceptional-level English proficiency—both spoken and written—as the role involves direct phone communication with our B2B customers.
Excellent spoken and written English – clear, confident, and professional tone.
Ability to work independently and manage responsibilities without supervision.

💡 Responsibilities

Answer and respond to inbound phone calls and emails from resellers.
Deliver professional, friendly, and accurate support.
Escalate more complex issues to the weekday team with clear handover notes.
Assist customers with order tracking, returns, credits, and basic account questions.
Log support tickets and updates in our internal systems (CRM, email).
Use sound judgment to resolve common issues independently.
Follow established processes while showing initiative where needed.

Microsoft ExcelProblem SolvingCustomer serviceWritten communicationVerbal communicationCRMCustomer supportEnglish communication

Posted 11 days ago

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🔥 Virtual Assistant

Posted 12 days ago

📍 Philippines

🧭 Full-Time

🔍 Beauty products

🔧 Requirements

Experience in customer service, eCommerce, or virtual assistant roles
Strong written communication skills and ability to manage inquiries professionally.
Strong proficiency in Shopify is highly preferred.
Experience with CRM systems, and order tracking platforms (preferred).
Organised and detail-oriented with excellent problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks.

💡 Responsibilities

Respond to emails, social media messages, and live chat inquiries.
Assist customers with product information, delivery updates, and order issues.
Contact DHL and other transport companies regarding deliveries.
Maintain and organise emails/messages in the CRM system.
Address customer complaints and update the complaints board.
Check and verify product pricing on Shopify.
Monitor customer reviews, address negative feedback, and escalate concerns.
Update and maintain the Monday Board and provide end-of-day reports.
Communicate with the team daily regarding updates and tasks.
Ensure customer issues are resolved promptly and accurately.

ShopifyAdministrative ManagementCommunication SkillsMicrosoft ExcelProblem SolvingCustomer serviceWritten communicationData entryCRMCustomer support

Posted 12 days ago

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🔥 Inventory Officer

Posted 13 days ago

📍 Philippines

🧭 Full-Time

🔧 Requirements

Experience in inventory management, purchasing, or supply chain roles.
Knowledge of warehouse operations, stock control, and 3PL logistics.
Strong analytical skills with experience in supply chain problem-solving.
Proficiency in Microsoft Office, inventory management software, and ERP systems.
Excellent communication and supplier negotiation skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

💡 Responsibilities

Assist with purchasing from local and international suppliers.
Create and manage purchase orders (POs), ensuring pricing, lead times, and supply terms are met.
Liaise with suppliers to resolve issues related to packaging, pricing, and supply terms.
Ensure all DIFOT (Delivery in Full, On Time) targets are met.
Work with 3PL partners globally to ensure accurate stock levels, cycle counts, and stock takes.
Monitor and update ETD/ETA tracking for shipments.
Manage inbound and outbound stock movements to maintain efficiency.
Communicate inventory needs, including kit and bundle requirements, to internal teams.
Coordinate shipments and the necessary documentation to ensure smooth delivery.
Identify and implement process improvements in inventory and warehouse functions.
Liaise with freight partners, manufacturers, and suppliers to resolve supply chain issues.
Assist customers with lost-in-transit items, replacements, and credit requests.
Address and resolve short deliveries, faulty stock, and potential stock issues.
Collaborate with internal teams to streamline operations and resolve supply chain challenges.

Communication SkillsAnalytical SkillsMicrosoft ExcelMicrosoft OfficeNegotiation skillsCustomer support

Posted 13 days ago

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🔥 People & Culture Assistant

Posted 18 days ago

📍 Philippines

🧭 Full-Time

🔧 Requirements

Qualification in Human Resources (desirable).
Previous experience in administration support People and Culture (Human Resources) position
Proven experience in undertaking a variety of HR initiatives and projects.
Project Management experience
Understanding of Payroll processing requirements
Experience in building positive working relationships
Planning and Organisational Skills
Strong interpersonal skills coupled with effective communication skills.
Ability to work independently, remain self-motivated, and show initiative.
Ability to work within a team environment.
Quality orientation to get the best results.

💡 Responsibilities

Assist the Recruitment Officer with phone screens, interviews, reference checks, and updating the Candidate Management System (CMS).
Support the People & Culture Manager (MPC) and Recruitment Officer (RO) with employee life cycle activities.
Coordinate onboarding tasks such as setting up new employees in the HRIS system and managing necessary paperwork.
Manage offboarding tasks such as deactivating IT access.
Conduct Quarterly Happiness surveys and report results.
Act as the main point of contact for HRIS queries and provide training.
Communicate payroll changes to the third-party payroll provider.
Organize monthly sales team incentives and team member gifts within budget.

Project ManagementHR ManagementCommunication SkillsMicrosoft ExcelInterpersonal skillsRecruitmentData entry

Posted 18 days ago

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🔥 Marketing Assistant

Posted 18 days ago

📍 Philippines

🧭 Full-Time

🔍 Marketing

🔧 Requirements

Bachelor’s degree in Marketing, Communications, or a related field.
Proven experience in social media management and copywriting.
Strong understanding of SEO principles and lead generation techniques.
Proficiency in analytics tools and CRM systems.
Ability to multitask and prioritise tasks in a fast-paced environment.
Strong communication and interpersonal skills.
Creative thinker with a proactive, can-do attitude.
Alignment with company mission and values.

💡 Responsibilities

Develop strategies to increase engagement and build an online community.
Manage social media interactions, responding to comments and messages.
Create and repurpose content for Facebook, Instagram, and other platforms.
Assist in writing captions, creating graphics, and editing videos.
Stay updated on social media trends and provide insights for strategy improvement.
Set up, monitor, and optimise paid social media campaigns.
Track and report social media performance metrics.
Write and publish SEO-optimised weekly blogs to drive website traffic.
Ensure the accuracy of lead entries, tracking source, category, and business type.
Conduct follow-up calls and emails to verify inquiries and leads.
Manage lead submissions from social media, SMS, and other channels.
Forward clinical and engineering leads to the appropriate teams.
Update and manage employee details, product information, and testimonials on the website.
Maintain a library of before-and-after images and client testimonials.
Assist in implementing on-page SEO strategies for improved search rankings.
Support B2B account approvals for the online shop.
Contribute SEO-optimised articles to the company blog and Education HUB.
Generate reports on campaign effectiveness and CRM data.

Google AnalyticsContent creationSEORESTful APIsLead GenerationDigital MarketingCRM

Posted 18 days ago

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🔥 Bookkeeper (Australian Tax Exposure)

Posted 29 days ago

📍 Philippines

🧭 Full-Time

🔍 Accounting

🔧 Requirements

Proven experience in bookkeeping and tax preparation
Proficiency in Xero (Blue) and Xero Tax
Experience with DEXT and other accounting software
Excellent academic background with a strong university transcript
Stable work history
Advanced English language skills (verbal and written)
Expertise in Xero, Approval-Max, Tanda, and DEXT
Proficient in Microsoft Excel, Word, and PowerPoint
Ability to quickly adapt to new software applications

💡 Responsibilities

Perform bank reconciliations and manual journal processing
Manage accounts payable using DEXT/Hubdoc
Handle accounts receivable tasks
Process payroll and superannuation through Xero/Tanda
Monitor and triage multiple email inboxes
Assist in preparing management reports
Help with BAS/IAS preparation
Contribute to tax return preparation for individuals and companies

Financial ManagementMicrosoft ExcelAccountingBookkeeping

Posted 29 days ago

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