Community Manager

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💎 Seniority level: Manager, 7+ years

📍 Location: United States

🔍 Industry: Digital Education, Membership Platforms, or Community Management

🏢 Company: Serv Recruitment Agency

⏳ Experience: 7+ years

🪄 Skills: LeadershipProject ManagementData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentContent managementCommunication SkillsAnalytical SkillsCollaborationCustomer serviceOrganizational skillsMarket ResearchStakeholder management

Requirements:

7+ years of online product management experience, preferably in digital education, membership platforms, or community management.
Proven track record of leading product vision, strategy, and roadmap development.
Strong analytical skills with the ability to interpret performance data and adjust strategy accordingly.
Excellent leadership skills, including team management and cross-functional collaboration.
Experience with customer journey optimization, feature prioritization, and product lifecycle management.
Highly organized, driven, and a self-starter.

Responsibilities:

Lead the vision, strategy, and roadmap for courses and new membership offering
Refine customer journey and oversee product development through all phases from concept to launch
Prioritize features based on business goals, user needs, and technical constraints
Monitor key metrics and adjust strategy based on performance data
Manage product updates
Manage Customer Service team to ensure excellent customer experience
Work collaboratively with Head of Sales and Marketing and Head of Content Marketing, advocating for customer and product needs
Partner with Head of Sales and Marketing to define pricing tiers and promotional offers
Coordinate with Head of Content Marketing to identify exclusive content for membership levels
Oversee community support initiatives within the membership platform
Design and implement engagement strategies for membership retention
Collaborate with CEOs on curriculum planning and learning pathways
Design and optimize lead magnet ideas to drive membership conversions
Consult on webinar content planning
Design and implement feedback surveys
Analyze customer survey results to inform product decisions
Share user insights and behavior patterns with sales and marketing teams
Collaborate with CEOs to create long-term vision for product ecosystem and membership growth
Identify opportunities for new features or offerings based on market trends
Balance innovation with maintenance of existing products
Align product strategy with overall company objectives

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