Apply📍 United States
🧭 Full-Time
🔍 Digital Education, Membership Platforms, or Community Management
- 7+ years of online product management experience, preferably in digital education, membership platforms, or community management.
- Proven track record of leading product vision, strategy, and roadmap development.
- Strong analytical skills with the ability to interpret performance data and adjust strategy accordingly.
- Excellent leadership skills, including team management and cross-functional collaboration.
- Experience with customer journey optimization, feature prioritization, and product lifecycle management.
- Highly organized, driven, and a self-starter.
- Lead the vision, strategy, and roadmap for courses and new membership offering
- Refine customer journey and oversee product development through all phases from concept to launch
- Prioritize features based on business goals, user needs, and technical constraints
- Monitor key metrics and adjust strategy based on performance data
- Manage product updates
- Manage Customer Service team to ensure excellent customer experience
- Work collaboratively with Head of Sales and Marketing and Head of Content Marketing, advocating for customer and product needs
- Partner with Head of Sales and Marketing to define pricing tiers and promotional offers
- Coordinate with Head of Content Marketing to identify exclusive content for membership levels
- Oversee community support initiatives within the membership platform
- Design and implement engagement strategies for membership retention
- Collaborate with CEOs on curriculum planning and learning pathways
- Design and optimize lead magnet ideas to drive membership conversions
- Consult on webinar content planning
- Design and implement feedback surveys
- Analyze customer survey results to inform product decisions
- Share user insights and behavior patterns with sales and marketing teams
- Collaborate with CEOs to create long-term vision for product ecosystem and membership growth
- Identify opportunities for new features or offerings based on market trends
- Balance innovation with maintenance of existing products
- Align product strategy with overall company objectives
LeadershipProject ManagementData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentContent managementCommunication SkillsAnalytical SkillsCollaborationCustomer serviceOrganizational skillsMarket ResearchStakeholder management
Posted 4 days ago
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