Community Manager

Posted 14 days agoViewed

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💎 Seniority level: Manager, At least three years

📍 Location: Connecticut, Florida, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Tennessee

💸 Salary: 48000.0 - 52000.0 USD per year

🔍 Industry: Travel and ecommerce

🏢 Company: Go City Ltd

🗣️ Languages: English, second language a plus

⏳ Experience: At least three years

🪄 Skills: Project ManagementContent creationContent managementCommunication SkillsAnalytical SkillsCustomer serviceSEOCross-functional collaborationCreativityDigital Marketing

Requirements:

Bachelor’s degree in media, communications, public relations, marketing, entertainment or related field.
Experience in travel and ecommerce industries with B2C scope.
Three years of relevant online reputation management experience.
Strong understanding of the travel and tourism sectors.
Exceptional written and verbal communication skills.
Emotional intelligence and collaboration experience with diverse teams.

Responsibilities:

Develop the brand reputation strategy covering B2B and B2C in collaboration with the Brand Marketing team.
Track review scores across platforms, ensuring compliance and brand consistency.
Build and manage Go City's online community by engaging in forums and responding to feedback.
Create content that resonates with the community and analyze online statistics to identify trends.
Moderate posts and implement a crisis management plan for handling reputation issues.
Collaborate with cross-functional teams to gather feedback and optimize content.

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