Community Manager

Posted about 2 months agoViewed

View full description

💎 Seniority level: Manager, At least three years

📍 Location: Connecticut, Florida, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Tennessee

💸 Salary: 48000.0 - 52000.0 USD per year

🔍 Industry: Travel and ecommerce

🏢 Company: Go City Ltd

🗣️ Languages: English, second language a plus

⏳ Experience: At least three years

🪄 Skills: Project ManagementContent creationContent managementCommunication SkillsAnalytical SkillsCustomer serviceSEOCross-functional collaborationCreativityDigital Marketing

Requirements:

Bachelor’s degree in media, communications, public relations, marketing, entertainment or related field.
Experience in travel and ecommerce industries with B2C scope.
Three years of relevant online reputation management experience.
Strong understanding of the travel and tourism sectors.
Exceptional written and verbal communication skills.
Emotional intelligence and collaboration experience with diverse teams.

Responsibilities:

Develop the brand reputation strategy covering B2B and B2C in collaboration with the Brand Marketing team.
Track review scores across platforms, ensuring compliance and brand consistency.
Build and manage Go City's online community by engaging in forums and responding to feedback.
Create content that resonates with the community and analyze online statistics to identify trends.
Moderate posts and implement a crisis management plan for handling reputation issues.
Collaborate with cross-functional teams to gather feedback and optimize content.

Apply

Related Jobs

Apply

🔥 Community Manager

Posted 4 days ago

📍 United States

🧭 Full-Time

🔍 Digital Education, Membership Platforms, or Community Management

🏢 Company: Serv Recruitment Agency

🔧 Requirements

7+ years of online product management experience, preferably in digital education, membership platforms, or community management.
Proven track record of leading product vision, strategy, and roadmap development.
Strong analytical skills with the ability to interpret performance data and adjust strategy accordingly.
Excellent leadership skills, including team management and cross-functional collaboration.
Experience with customer journey optimization, feature prioritization, and product lifecycle management.
Highly organized, driven, and a self-starter.

💡 Responsibilities

Lead the vision, strategy, and roadmap for courses and new membership offering
Refine customer journey and oversee product development through all phases from concept to launch
Prioritize features based on business goals, user needs, and technical constraints
Monitor key metrics and adjust strategy based on performance data
Manage product updates
Manage Customer Service team to ensure excellent customer experience
Work collaboratively with Head of Sales and Marketing and Head of Content Marketing, advocating for customer and product needs
Partner with Head of Sales and Marketing to define pricing tiers and promotional offers
Coordinate with Head of Content Marketing to identify exclusive content for membership levels
Oversee community support initiatives within the membership platform
Design and implement engagement strategies for membership retention
Collaborate with CEOs on curriculum planning and learning pathways
Design and optimize lead magnet ideas to drive membership conversions
Consult on webinar content planning
Design and implement feedback surveys
Analyze customer survey results to inform product decisions
Share user insights and behavior patterns with sales and marketing teams
Collaborate with CEOs to create long-term vision for product ecosystem and membership growth
Identify opportunities for new features or offerings based on market trends
Balance innovation with maintenance of existing products
Align product strategy with overall company objectives

LeadershipProject ManagementData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentContent managementCommunication SkillsAnalytical SkillsCollaborationCustomer serviceOrganizational skillsMarket ResearchStakeholder management

Posted 4 days ago

Apply

🔥 Part-Time Community Manager

Posted 10 days ago

📍 United States

🧭 Part-Time

🔍 Growth Marketing

🏢 Company: Power Digital👥 1001-5000💰 Secondary Market almost 3 years agoDigital Marketing Advertising SEO Mobile Advertising Brand Marketing Marketing Marketing Automation

🔧 Requirements

Past experience in customer relations/service and/or organic social media management
Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok
Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail to maintain professionalism in interactions
Ability to seamlessly adapt to and mimic various brand voices, tones, and personas, ensuring consistent messaging across diverse industries
Highly organized and autonomous with the ability to manage multiple workstream
Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment
A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media; capacity to proactively address and resolve customer concerns and issues, and to identify opportunities for positive community growth

💡 Responsibilities

Independently manage multiple workstreams, each with unique brand voices, across diverse industries and company sizes, ensuring consistent and on-brand communication
Maintain a high standard of grammar, spelling, and writing quality in all social media interactions to enhance the brand's professionalism and credibility
Respond promptly and professionally to customer interactions, comments, and messages across all social media platforms during business days, addressing inquiries, resolving issues, and fostering positive engagement
Proactively monitor social media channels for potential issues or crises, and take appropriate action to mitigate and resolve them swiftly
Cultivate and grow online communities by engaging with followers, encouraging discussions, and identifying opportunities for user-generated content
Track and analyze social media engagement metrics, sentiment, and trends to provide actionable insights for improving social media community
Keep a keen eye on competitors' and social media trends, identifying opportunities and best practices for effective community management
Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Adobe Creative SuiteGoogle AnalyticsContent creationContent managementCommunication SkillsAnalytical SkillsCustomer serviceSEOAttention to detailOrganizational skillsAdaptabilityReportingWritingMarketingDigital MarketingData analyticsCustomer support

Posted 10 days ago

Apply

🔥 Japanese Community Manager - Videogames - Remote

Posted 11 days ago

📍 Worldwide

🧭 Full-Time

🔍 Videogames

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🔧 Requirements

Native level in Japanese and excellent knowledge of English (C1 level or higher).
1+ years experience in managing online communities within the gaming space.
Availability to work 10am to 6pm JST will be preferred, but there is flexibility on working hours.
Outstanding communication and writing skills to connect with players and team members effectively.
A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
Strong understanding and experience across various social media platforms (specially Twitter) ensuring seamless community engagement.

💡 Responsibilities

Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.
Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

Content creationCommunication SkillsAnalytical SkillsEnglish communication

Posted 11 days ago

Apply

🔥 Community Manager

Posted 15 days ago

📍 United States

🧭 Fulltime

🔍 Healthcare

🏢 Company: Solace Health

🔧 Requirements

Strong communication skills and a knack for balancing empathy with authority. You know how to take control of a conversation while keeping the community engaged.
Proficiency in managing digital communities and/or virtual event platforms.
Passion for quick thinking. You’re able to engage in real-time discussions with clarity and precision.

💡 Responsibilities

Lead and engage in community channels, responding to advocate inquiries and ensuring they have the resources to operate effectively.
Shape the conversation around how advocates work at Solace, ensuring consistency in messaging.
Develop educational content, FAQs, and community resources to streamline onboarding and ongoing engagement.
Monitor community discussions and proactively intervene to correct misunderstandings or provide strategic guidance.
Collaborate with Product, Marketing, and Growth teams to surface insights from the community and refine engagement strategies.
Organize and host virtual town halls, training sessions, and AMAs to drive engagement and alignment.
Ensure that exceptional patient experiences remain our perpetual north star.

Product ManagementCross-functional Team LeadershipContent creationCommunication SkillsCollaborationProblem SolvingCustomer serviceOrganizational skillsInterpersonal skillsRelationship buildingTeamworkEmpathyVerbal communicationTrainingWritingActive listeningStrong communication skillsStakeholder managementDigital MarketingCustomer support

Posted 15 days ago

Apply

🔥 Social Media & Community Manager

Posted 20 days ago

📍 United States

🧭 Full-Time

🔍 Cybersecurity

🏢 Company: Keeper Security, Inc.

🔧 Requirements

5+ years of professional experience in social media
Experience developing, leading and executing a strategic social media plan
In-depth knowledge of current and emerging social media platforms including TikTok, X, LinkedIn, Instagram, Facebook, Reddit, Threads, Bluesky and others
Experience with social media monitoring and posting platforms such as Sprout Social
Hands-on experience creating and executing creative content with basic shooting and editing skills for photo and video
Experience managing influencer campaigns and budget
Experience in the cybersecurity or tech space is preferred
Results-driven self-starter who strives for excellence
Confident team-player with the ability to operate in a dynamic environment
Ability to build cross-functional relationships, influence and collaborate at all organizational levels
Outstanding verbal and written communications skills for a global audience
Strong business acumen, analytical and detail oriented
Bachelor's degree in marketing or relevant field

💡 Responsibilities

Develop and implement brand-wide and platform-specific social media strategy and editorial calendar for both organic and influencer content
Oversee, develop and execute cohesive design/look and feel, and content strategy for each of Keeper’s profiles to support and grow Keeper’s global brand
Uphold Keeper’s brand aesthetic across all platforms and content, while maintaining a social-first, data-driven approach to content creation
Stay ahead of social media platforms, design tools, applications and trending tactics
Explore and develop growth opportunities on emerging and untapped platforms
Track social media performance and provide regular KPI reporting to leadership
Maintain community management for all social media channels, responding to comments, messages and other customer inquiries in a timely manner
Conduct social listening to assess trends and competitor landscape
Plan, create and publish engaging, original content daily (e.g. original text, photos, videos), collaborating with marketing, communications and other team members
Suggest and implement new projects to drive tangible growth and build brand awareness, such as giveaways, live events and unique campaigns
Align content with audience demographics and business goals for each platform
Coordinate and/or conduct photo, video and live event recordings for social media
Define strategy and lead execution of the influencer marketing program and budget to build brand awareness and drive tangible business impact
Strategize and develop timely influencer campaigns to align with product announcements and marketing initiatives

Graphic DesignContent creationAnalytical SkillsDigital MarketingBudget management

Posted 20 days ago

Apply

🔥 Social Strategist & Community Manager

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 105000.0 - 120000.0 USD per year

🔍 Technology

🏢 Company: Rockstar👥 11-50 Lifestyle Retail Fashion Leisure Apparel

🔧 Requirements

2–5 years of experience in social media management and community strategy.
Proven success in growing engaged social media audiences.
Strong understanding of community dynamics and experience in building loyal online communities.
Clear vision on brand representation in social media, balancing creativity with strategic objectives.
Proficiency with social analytics tools and content creation platforms.

💡 Responsibilities

Create and execute organic social media strategies for platforms like Instagram, TikTok, and Pinterest.
Collaborate with design and UGC creators for tailored visuals and videos.
Lead the ideation and execution of creative campaigns in partnership with marketing and product teams.
Engage with the community on various platforms, amplifying customer stories and driving user-generated content.
Track KPIs for social media engagement and report on performance to inform strategies.

FigmaGraphic DesignGoogle AnalyticsContent creation

Posted about 1 month ago

Apply

🔥 Social Media Engagement Specialist (Community Manager)

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Marketing, Social Media

🔧 Requirements

A High School Diploma or equivalent
Fluent in English with excellent communication skills
Experience in Community Management
Any form of experience in Social Media and Customer Service (non-voice) is a plus

💡 Responsibilities

Monitor social media channels and respond to comments, questions, and concerns
Find new social media trends
Collaborate with marketing and content teams for brand consistency

Customer service

Posted about 2 months ago

Apply

🔥 Social Media & Community Manager

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 User Research and Participant Recruitment

🏢 Company: User Interviews👥 101-250💰 $27,500,000 Series B about 2 years agoConsumer Research Market Research Product Research Recruiting

🔧 Requirements

3+ years of experience in social media management, community engagement, or a related role.
Strong understanding of social media platforms, trends, and best practices, especially LinkedIn, YouTube, and Instagram
Have a portfolio that showcases your published work across platforms (and the data behind its success)
Have experience writing short-form copy purpose-built for social audience—and are exceptionally good at it. You’re the kind of writer whose work requires minimal edits.
A strong point of view about will (and will not) help companies stand out in social media today and in the future
Creative mindset with the ability to generate engaging content ideas
Proficiency in social media management tools and analytics platforms
Want to win, but do not need others to lose to win.

💡 Responsibilities

Actively engage with the UXR community by responding to comments, messages, and mentions across all social media channels.
Build relationships with influencers in the broader community, our power users, and all kinds of UX evangelists to partner with us for virtual events, editorial contributions, and any other type of content that bolsters our community presence
Organize and/or host the occasional live stream sessions to connect with our audience, share product insights, and address questions in real-time.
Create and implementing a dynamic social media strategy that enhances brand visibility and engagement.
Identify emerging trends and opportunities within the social media landscape to keep our brand relevant.
Develop and curating compelling content that resonates with our audience, including graphics, videos, and interactive posts, from helpful infographics on LinkedIn to podcast shorts on YouTube.
Start thoughtful conversations in UXR online communities and able to share UI resources (without being pushy)
Monitor and analyze social media metrics to assess community engagement and content performance.
Help build and maintain relationships with influencers and brand advocates to amplify our reach and community presence
Coordinate influencer and affiliate campaigns and partnerships that align with our brand values

Content creationWritingCreativity

Posted about 2 months ago

Apply

🔥 Freelance Community Manager

Posted 3 months ago

📍 United States

🧭 Temporary

🔍 Consumer goods

🔧 Requirements

Solid research, writing, and editing skills.
Appreciation for how social media can build brand.
Desire to be challenged and hunger to create innovative work.
Familiarity with social media trends and community-led thinking.

💡 Responsibilities

Operate as brands’ eyes, ears, and tone of voice on social media.
Engage with and nurture a community across multiple channels.
Develop relevant content and facilitate meaningful interactions.
Support the development of campaign briefs and mine social platform insights.
Monitor consumer conversation for relevant insights and real-time opportunities.
Collaborate with account and creative teams to manage and post social responses.
Proactively flag opportunities and ensure brand safety.

Content creationContent managementAnalytical SkillsResearchWritingEditing

Posted 3 months ago

Apply

🔥 Social Media Community Manager (Independent Contractor)

Posted 5 months ago

📍 United States

🧭 Contract

🔍 Public Relations

🏢 Company: TruePoint Communications👥 11-50 Digital Marketing Advertising Public Relations Social Media Marketing

🔧 Requirements

Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand.
Possess excellent social media skills.
Experience utilizing customer experience platforms; having Sprinklr experience is a significant plus.
Develop expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others.
Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
Have excellent communication and presentation skills, both written and verbal.
Have strong critical thinking and analytic skills.
Be detail-oriented, organized, caring, innovative, proactive, and data-driven.
Be a team player and a collaborative problem-solver.
Bilingual English/Spanish ability is a plus.

💡 Responsibilities

Conduct community management, identify trends, and engage with the brand audience.
Identify, flag, and engage on trending topics and reputational issues.
Document and monitor additional activity as requested.
Create error-free messaging and real-time content to support clients' social media goals.
Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events.
Work with enterprise publishing and listening tools.

Data AnalysisJavaJavascriptGoogle AnalyticsGoCommunication SkillsAnalytical SkillsCollaboration

Posted 5 months ago

Apply