Part-Time Community Manager

Posted 11 days agoViewed

💎 Seniority level: Past experience

📍 Location: United States

🔍 Industry: Growth Marketing

🏢 Company: Power Digital👥 1001-5000💰 Secondary Market almost 3 years agoDigital Marketing Advertising SEO Mobile Advertising Brand Marketing Marketing Marketing Automation

🗣️ Languages: English

⏳ Experience: Past experience

🪄 Skills: Adobe Creative SuiteGoogle AnalyticsContent creationContent managementCommunication SkillsAnalytical SkillsCustomer serviceSEOAttention to detailOrganizational skillsAdaptabilityReportingWritingMarketingDigital MarketingData analyticsCustomer support

Requirements:

Past experience in customer relations/service and/or organic social media management
Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok
Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail to maintain professionalism in interactions
Ability to seamlessly adapt to and mimic various brand voices, tones, and personas, ensuring consistent messaging across diverse industries
Highly organized and autonomous with the ability to manage multiple workstream
Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment
A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media; capacity to proactively address and resolve customer concerns and issues, and to identify opportunities for positive community growth

Responsibilities:

Independently manage multiple workstreams, each with unique brand voices, across diverse industries and company sizes, ensuring consistent and on-brand communication
Maintain a high standard of grammar, spelling, and writing quality in all social media interactions to enhance the brand's professionalism and credibility
Respond promptly and professionally to customer interactions, comments, and messages across all social media platforms during business days, addressing inquiries, resolving issues, and fostering positive engagement
Proactively monitor social media channels for potential issues or crises, and take appropriate action to mitigate and resolve them swiftly
Cultivate and grow online communities by engaging with followers, encouraging discussions, and identifying opportunities for user-generated content
Track and analyze social media engagement metrics, sentiment, and trends to provide actionable insights for improving social media community
Keep a keen eye on competitors' and social media trends, identifying opportunities and best practices for effective community management
Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

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