Community Manager

Posted 15 days agoViewed

📍 Location: United States

🔍 Industry: Healthcare

🪄 Skills: Product ManagementCross-functional Team LeadershipContent creationCommunication SkillsCollaborationProblem SolvingCustomer serviceOrganizational skillsInterpersonal skillsRelationship buildingTeamworkEmpathyVerbal communicationTrainingWritingActive listeningStrong communication skillsStakeholder managementDigital MarketingCustomer support

Requirements:

Strong communication skills and a knack for balancing empathy with authority. You know how to take control of a conversation while keeping the community engaged.
Proficiency in managing digital communities and/or virtual event platforms.
Passion for quick thinking. You’re able to engage in real-time discussions with clarity and precision.

Responsibilities:

Lead and engage in community channels, responding to advocate inquiries and ensuring they have the resources to operate effectively.
Shape the conversation around how advocates work at Solace, ensuring consistency in messaging.
Develop educational content, FAQs, and community resources to streamline onboarding and ongoing engagement.
Monitor community discussions and proactively intervene to correct misunderstandings or provide strategic guidance.
Collaborate with Product, Marketing, and Growth teams to surface insights from the community and refine engagement strategies.
Organize and host virtual town halls, training sessions, and AMAs to drive engagement and alignment.
Ensure that exceptional patient experiences remain our perpetual north star.

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