Customer Support Specialist

Posted about 21 hours agoViewed

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💎 Seniority level: Proven experience

📍 Location: United States, ET

🔍 Industry: Software Development

🏢 Company: Cordance👥 51-100 SaaS Software

🗣️ Languages: English

⏳ Experience: Proven experience

🪄 Skills: SQLCommunication SkillsProblem SolvingCustomer serviceRESTful APIsTroubleshootingTechnical supportCRMCustomer supportSaaS

Requirements:

Proven experience in technical support and troubleshooting for software products.
Strong understanding of databases, SaaS platforms, and problem-solving methodologies.
Excellent professional communication skills, with the ability to interact effectively with customers and internal teams.
Hands-on experience with CRM platforms, helpdesk solutions, and ticketing systems.
Customer-focused mindset with the ability to balance company objectives and customer needs.
Highly accountable, with strong ownership and follow-through on tasks and customer issues.
Passion for technology and a proactive approach to continuous learning.
Availability to provide afternoon and evening support until 8:00 PM ET.
Experience supporting SaaS, CRM solutions, or similar enterprise software.
Background in industrial distribution or manufacturing industries.

Responsibilities:

Provide first-tier software support via the service ticket system.
Develop in-depth knowledge of WebPresented products and their value to customers.
Troubleshoot and resolve technical issues while documenting ticket progress.
Prioritize service tickets, assess business impact, and escalate when necessary.
Educate customers on product features, updates, and best practices.
Collaborate with internal teams to ensure seamless customer support.
Proactively communicate maintenance updates and new product features.
Contribute to software documentation and assist with customization requests.

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