Customer Support Specialist, Shift Admin

Posted 7 days agoViewed

💎 Seniority level: Entry, at least 2 years experience in customer service, tech support, or related field or 0 years experience with an Associates/Bachelor’s degree

📍 Location: US

🔍 Industry: Healthcare workforce management

🏢 Company: QGenda👥 251-500💰 Private over 4 years agoService Industry Hospital Medical Device Information Technology Health Care Scheduling Software

🗣️ Languages: English

⏳ Experience: At least 2 years experience in customer service, tech support, or related field or 0 years experience with an Associates/Bachelor’s degree

🪄 Skills: Customer serviceTime ManagementTroubleshootingTechnical support

Requirements:

High School Diploma or GED and at least 2 years experience in customer service or tech support.
Associates/Bachelor’s degree preferred with 0 years experience.
Preferred experience in Shift Admin or Physician EM/HM Scheduling.
Detail oriented with strong written and verbal communication skills.

Responsibilities:

Maintains a professional and positive attitude in all customer interactions.
Demonstrates foundational technical Shift Admin knowledge needed for Tier 1 & 2 support.
Manages appropriate customer expectations and adheres to Service Level Objectives.
Delivers solutions timely to ensure high customer satisfaction.
Promotes customer stability through knowledge transfer and support resources.
Collaborates with members of the CX organization to ensure positive customer experience.

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