QGenda

QGenda is a company that specializes in providing innovative workforce management solutions, including scheduling and credentialing services. They cater to a range of industries by optimizing the effectiveness of their clients' workforce through technology-driven solutions.

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🔥 Manager, Customer Success, Enterprise Services

Posted 2024-11-21

🧭 Full-Time

🔍 Healthcare workforce management

Experience in directing complex customer engagements in a matrixed environment.
Ability to build relationships with customers and present to diverse audiences.
Strong motivational skills to improve team productivity.
Basic understanding of Customer Success and company financials.
Knowledge in connecting technology to business value for customers.
Experience delivering and supporting SaaS products is advantageous.
Familiarity with Customer Success Platforms like Planhat or Gainsight.

Ensure success and renewal of the customer base managed by the team.
Act as the primary escalation point for team and customer issues.
Maintain a deep understanding of solutions to educate customers.
Participate in Executive Business Reviews and Key Account Reviews.
Establish and follow best practices for QGenda governance.
Drive best practices and make recommendations for improvements.
Verify compliance with KPIs and conduct performance reporting.
Support team performance through coaching and development.

Posted 2024-11-21

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🔥 Technical Account Manager

Posted 2024-11-15

📍 US

🧭 Full-Time

🔍 Healthcare workforce management

Bachelor's Degree required, Engineering or other technical degree preferred.
1-3 years of customer relationship management experience.
Ability to travel for customer meetings, conferences, and other industry events.
Strong technical communication skills, both written and verbal.
Proactive in identifying solutions and interacting across organizations.

Provide technical support and respond to escalated support tickets for assigned customers.
Participate in ongoing planning, implementation and optimization of automated workflows.
Assist in the onboarding of customers by providing organized training.
Build and maintain knowledge of QGenda and its product features.
Collaborate with Customer Success Managers and other teams for technical issues.
Manage and achieve key business metrics including CSAT and revenue retention.
Lead client onsite activities related to implementation and go-live.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-15

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🔥 AI Automation Specialist

Posted 2024-10-24

📍 US

🧭 Full-Time

🔍 Healthcare workforce management

Recent graduate with a Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related field.
Strong interest in AI, automation, and process optimization in CX or operations.
Familiarity with AI models like Claude, Gemini, GPT-4.
Experience in creating effective AI prompts.
Ability to develop workflows connecting multiple AI models.
Basic understanding of machine learning algorithms and tools like Python, TensorFlow, PyTorch.

Collaborate with CX to identify automation opportunities.
Reduce manual tasks and streamline operations using AI.
Assist in designing AI-driven workflows for improved service.
Research AI tools and frameworks to enhance client interactions.
Create AI-generated prompts to boost productivity and response times.
Develop AI automation solutions for repetitive tasks.
Document automated workflows and AI solutions.
Present insights and results to CX leadership.

PythonMachine LearningData scienceCommunication SkillsCollaboration

Posted 2024-10-24

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🔥 Senior DevSecOps Engineer

Posted 2024-10-22

📍 US

🧭 Full-Time

💸 104700 - 120000 USD per year

🔍 Healthcare workforce management

Experience implementing security tooling in CI/CD platforms, including SCA and SAST tools.
Ability to participate in software architecture discussions for security best practices.
Deep knowledge and experience with AWS Security tools such as GuardDuty, SecurityHub, Inspector, and Config.
Proven experience developing, operating, and maintaining security systems.
Knowledge of DevOps Automation tools and experience with Terraform.
Extensive knowledge of operating system, network, and database security.
Experience with security tools such as Wiz and Mend/Snyk, or equivalent.
Proficiency in networking technologies and network monitoring solutions.
Knowledge of security systems including anti-virus applications, firewalls, and intrusion detection.
In-depth knowledge of security protocols and principles.
Knowledge of the implementation of risk assessment techniques and security best practices.
Bachelor's degree from an accredited college or university or equivalent industry experience.

Collaborate with Development, Operations, and Security Teams to integrate security into the CI/CD pipeline.
Lead projects to implement tools such as SAST, DAST, and SCA.
Identify and recommend changes for security design gaps.
Design, implement, and maintain security automation tools and processes.
Manage AWS security services such as GuardDuty, SecurityHub, Inspector, and Config.
Perform regular security assessments and coordinate penetration tests.
Communicate security metrics across various levels of the organization.
Lead security audits to ensure adherence to SOC and FedRAMP standards.

AWSLeadershipSoftware DevelopmentCybersecuritySoftware ArchitectureCollaborationCI/CD

Posted 2024-10-22

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🔥 Senior Account Executive, Credentialing

Posted 2024-10-16

📍 United States

🧭 Full-Time

💸 $200,000 - $300,000+ per year

🔍 Healthcare workforce management

Bachelor's Degree from an accredited university preferred.
6+ years of experience selling complex enterprise software/saas solutions within the healthcare industry, ideally Credentialing software.
Experience closing and growing accounts within a specific territory, with a focus on cross-sell.
Ability to travel, up to 30%.

Drive bookings growth by prospecting/hunting new clients and leveraging Enterprise Account Owners' relationships for additional sales opportunities.
Own, develop and foster strong relationships with multiple customer buyers, executives, and Credentialing specific contacts, such as medical staff and HR.
Effectively communicate QGenda's value proposition and benefits across different personas.
Plan, develop and execute sales strategies to meet an established quota.
Drive the conversion of your pipeline by managing deals from discovery, to pricing, then deal negotiation and managing contract process alongside Enterprise Account Owners.
Work cross-functionally and collaboratively with BDRs, Marketing, Product and Customer Experience to identify/investigate growth opportunities and drive customer success.
Maintain accurate data for all sales and prospecting activities in Salesforce.
Stay up to date with healthcare industry knowledge, trends and market developments.
Provide mentorship to Enterprise Account Owners/Executives around knowledge sharing and best practices.

LeadershipBusiness DevelopmentPeople ManagementCross-functional Team LeadershipBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16

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🔥 Solutions Consultant, Credentialing

Posted 2024-10-16

📍 United States

🧭 Full-Time

🔍 Healthcare technology

3-5 years of experience in B2B SaaS Solutions Consulting, Sales Engineering, Client Service, product marketing, or related position.
Previous experience implementing Credentialing solution preferred.
Strong knowledge of the healthcare technology space.
Ability to convert technical details into value statements that can be easily digested by prospects.
Excellent project management, collaboration skills, and the ability to drive results.
Ability to proactively manage multiple projects in a fast-paced work environment.
Excellent verbal, written, presentation, and interpersonal skills.

Act as the primary demo resource for appointed QGenda products (Credentialing) and Account Executives.
Assist with additional solution demonstrations and products as-needed.
Create and drive deliverables for RFP responses and timelines, including all technical questions.
Provide technical and product expertise for QGenda products, including key integrations with various 3rd parties (Spok, Voalte, etc).
Contribute to construction and maintenance of playbooks for major product lines.
Provide assistance for finalizing technical and product-specific content used in QGenda presentations, datasheets, white papers, customer case studies, web site, social media, etc.
Assist in configuration and maintenance of Sales Demonstration instances and accounts.
Contribute to and work to optimize robust early stage discovery, enabling more tailored and effective demonstrations.
Implement bespoke QGenda instances for high-value demonstrations utilizing best practices for that specialty and/or specific requirements expressed by prospect.
Assist with facilitation of product, sales, and industry training (weekly 'lunch-n-learn', etc.).
Contribute to training content.

Project ManagementCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16

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🔥 Go-to-Market (GTM) Systems Administrator

Posted 2024-10-16

📍 United States

🧭 Full-Time

🔍 Healthcare workforce management

Extensive knowledge of SFDC administration.
Direct hands-on experience in managing core GTM systems in the sales, marketing, BDR, and commissions space.
General knowledge of commercial tech landscape and pros/cons of tools in the market.
Ability to train users and manage feedback on all owned commercial systems.
Strong executive communication skills to ensure that our technology strategy is aligned to technical execution plan and experience.
Project management skills to coordinate across multiple initiatives and keep various stakeholders aligned on steps, timing, and expectations.
3+ years of SFDC administration experience.
3+ years of direct administration experience with systems such as Salesloft, Ironclad, Marketo, CaptivateIQ, LinkedIn Sales Navigator, and Zoominfo.

Assess current suite of commercial systems and advise on system deprecation, enhancement, or procurement to align with enterprise and GTM needs.
Stay abreast of key feature/functionality changes for current and potential vendors to ensure that our tech stack is optimized and 'best in class' at all times.
Implement, deploy, and prepare users for using new GTM systems.
Maintain and enhance existing systems in coordination with other relevant teams.
Ensure processes are streamlined, designed, documented, and followed in a way that minimizes bad or incomplete data.
Work closely with IT and Operations leaders to ensure tools work seamlessly as required to support the end-to-end flow of data across the stack.
Join SFDC Governance committee to ensure that GTM priorities are aligned with changes and enhancements in our enterprise SFDC instance.
Lead user training and manage feedback to ensure that every user is properly enabled and equipped to use the system as designed.
Own relationships with vendor AE/CSMs to ensure optimal collaboration.

Project ManagementCommunication SkillsCollaboration

Posted 2024-10-16

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🔥 Enterprise Account Executive / Senior Account Executive

Posted 2024-10-16

📍 United States

🧭 Full-Time

🔍 Healthcare technology

Bachelor’s Degree from an accredited university preferred.
5+ years of experience selling Enterprise healthcare SaaS solutions.
Experience growing existing accounts within specific territory.
Strong business acumen and communication skills, both written and verbal.
Ability to build deep relationships internally and externally.
Highly accountable, ability to anticipate problems, define and implement effective solutions.
Adaptable and flexible; ability to work with ambiguity and constant change.
High focus on learning and understanding goals and strategy of customers and prospects.

As an Enterprise Account Executive, you'll focus on a set number of owned accounts, responsible for the expansion in use of QGenda products while creating new opportunities for further product sales.
You will own the end-to-end sales process, develop and manage the pipeline, and strategically position and pitch the QGenda suite of products.
Drive bookings growth by prospecting new clients and nurturing existing relationships for additional sales opportunities.
Develop relationships with multiple customer buyers, executives, and C-suite personas.
Effectively communicate QGenda’s value proposition and benefits across different personas.
Plan, develop and execute sales strategies to meet an established quota.
Drive the conversion of your pipeline by managing deals from discovery to pricing, deal negotiation and managing the contract process.
Work cross-functionally with BDRs, Marketing, Product and Customer Experience to identify growth opportunities and drive customer success.
Maintain accurate data for all sales and prospecting activities in Salesforce.
Stay up to date with healthcare industry knowledge, trends and market developments.

LeadershipBusiness DevelopmentBusiness developmentCommunication SkillsCollaboration

Posted 2024-10-16

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🔥 Director, Strategic Partnerships

Posted 2024-10-16

📍 United States

🧭 Full-Time

🔍 Healthcare workforce management

BA / BS required.
10+ years of aligned experience in a similar role, building strategic partnerships; ideally running a channel partnerships program.
Strategic thinking and planning: ability to identify potential partnerships, evaluate their value and develop a plan to establish and grow the partnership.
Relationship building: strong interpersonal skills, ability to build and maintain strong relationships with partners and internal teams.
Networking: extensive network in relevant industries, ability to make connections and build relationships with potential partners.
Market and industry knowledge: comprehensive understanding of the market and industry trends, ability to identify new partnership opportunities.

Conduct assessment of current partner footprint - integrations, channel partnerships discussed, existing strategic partnerships, etc.
Set the long-term vision, strategy, and goals for each of our partners.
Develop strategies to communicate, promote and evaluate partnership opportunities on behalf of the organization; including the potential launch of a formal partnership program.
Hold regular check-ins with key partners.
Drive expansion within existing partners and the introduction of new partners for further market penetration and awareness.
Report partner pipeline creation and opportunities to Chief Sales Officer on a monthly basis.
Dedicated joint marketing focus - webinars, conferences, shared content, etc. - with partners.
Better outline of how we work with each type of partner/partner segment - benefits for them, benefits for us, benefits for our customers.
Support the sales team within these partner organizations with the right training and content about QGenda and our products; including shared client success stories.
Create a more formal structure for integration partners - the documentation of how those work, what we expect from them, etc.
Understand how partners are supporting CX/implementations to ensure those examples are well documented and shared both internally and externally.

LeadershipBusiness DevelopmentPeople ManagementCross-functional Team LeadershipStrategyBusiness developmentStrategic ManagementCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16

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🔥 Business Development Representative

Posted 2024-10-16

📍 United States

🧭 Full-Time

🔍 Healthcare technology

Bachelor's degree (B.S. preferred) from a major university in a related field.
Proficient with email, voicemail, G-Suite (Gmail, Google Drive, etc.).
Minimum 1-2 years' cold calling experience or customer service experience.

Cold-call & cold-email healthcare groups in the private sector and small hospitals.
Research companies, identify key decision makers, and develop leads.
Qualify leads for Account Executives.
Communicate with prospects by phone and email.
Update prospect interaction in the Salesforce.com.

SalesforceCommunication Skills

Posted 2024-10-16

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QGenda

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