Program Manager

Posted about 22 hours agoViewed

💎 Seniority level: Manager, 10+ years

📍 Location: United States

🔍 Industry: Healthcare

🏢 Company: QGenda👥 251-500💰 Private almost 5 years agoService Industry Hospital Medical Device Information Technology Health Care Scheduling Software

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: LeadershipProject ManagementSalesforceCross-functional Team LeadershipCommunication SkillsAgile methodologiesMentoringOrganizational skillsTime ManagementExcellent communication skillsProblem-solving skillsAccount ManagementNegotiation skillsReportingActive listeningStrong communication skillsRisk ManagementStakeholder managementProcess improvementCRMChange ManagementCustomer SuccessBudget management

Requirements:

Experience in managing large enterprise implementations in the Healthcare industry
Extensive experience leading project teams of 10+ members.
Extensive experience managing customers and navigating complex stakeholder structures.
Demonstrated excellent Project Management knowledge and experience.
Experience in effectively leading complex implementations from sales handoff to go-live.
Demonstrated experience in managing strategic accounts across multi specialities.
Bachelor’s Degree in business, technology, project management, engineering or equivalent work experience
PMP Required
10+ years of experience in managing projects of large size and complexity in an external customer-facing environment in the IT or Healthcare industry.
Experience utilizing SalesForce or similar CRM software.
Expert with Google Suite and Microsoft Office

Responsibilities:

Work with new and existing customers for the delivery of large size and complex programs of multiple connected QGenda products with the purpose of achieving the Customer’s business objectives.
Manages all aspects of the program execution and documentation including: project charter, scope, change management, requirements, program planning, change control, risk management and reporting through the five PMI phases.
Identify, enhance and create practices and standards in collaboration with QGenda Project Management Leadership
Maintains program reporting materials and program status documentation.
Managing teams of internal stakeholders to ensure that all customer requirements are scoped and delivered on time within budget.
Communicate with internal and external executives regarding project status and risks.
Serve as a mentor to project managers and other members of the organization in addition to onboarding and training new team members.
Oversees multiple Project Managers that manage multiple connected projects contributing to the delivery of the overall program objectives.
Acts as the primary interface into customer management including complex stakeholder management.
Expert in escalation management including identifying root cause and implementation resolution plans.
Leveraging their experience, leading process improvement initiatives and activities with cross functional teams through the creation of methodologies and best practices, acting as a change agent to build a culture of continuous improvement.

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