Business Operations Program Manager

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Requirements:

• Expert-level knowledge of coordinating and monitoring projects/programs from initiation through delivery.
• Expert-level knowledge of all areas of business operations, process optimization, and financial performance tracking.
• Excellent time management, communication, decision-making, presentation, human relations, and organizational skills.
• Experienced in the development of project/program planning elements, including scheduling, resourcing, communication, and implementation of plans.
• Financial skills to develop, track, and report on the program budget.
• Strong analytical skills to assess and improve operational and financial efficiency.
• Experience in financial management, including budgeting, cost optimization, and P&L impact assessment.
• Ability to develop, implement, and track performance metrics (KPIs) for operational efficiency and cost savings.
• Proficient in risk analysis, project reporting, and tracking to ensure smooth execution of process improvement initiatives.
• Skilled in industry-recognized program and project management methodologies and tools.
• Strong proficiency in MS Excel for financial analysis and reporting.
• Excellent communication skills with the ability to present complex information in a clear, simplified manner.
• Strategic thinker with creative problem-solving abilities to drive innovation in operational processes.
• Experience leading matrixed teams in complex environments to achieve business and financial objectives.
• Proficiency in tools such as MS Project, Visio, PowerPoint, and other business optimization software.

Responsibilities:

• Lead programs focused on process optimization, operational efficiency, and financial performance, ensuring measurable impact on profitability.
• Develop and execute program plans, timelines, milestones, financial tracking, and performance metrics to improve business operations and cost efficiency.
• Identify inefficiencies and drive process improvements that streamline operations and enhance cost savings.
• Work with cross-functional teams (e.g., GTM, product, delivery) to develop, implement, and optimize programs that enhance financial and operational effectiveness.
• Define and track key success criteria and performance metrics, ensuring alignment with financial and operational goals.
• Communicate program status, risks, and outcomes to senior stakeholders, ensuring accountability and alignment with business objectives.
• Drive clarity and simplification in complex program challenges, ensuring optimized workflows and cost-effective solutions.
• Identify and scope opportunities for new efficiency-focused programs and continuous process improvements.
• Develop and present executive-level collateral (e.g., proposals, strategy decks, reports) to highlight progress and impact on business efficiency.