Customer Support Specialist

Posted about 12 hours agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: USA, Canada, PST

💸 Salary: 50000.0 - 62500.0 USD per year

🔍 Industry: Private Equity

🏢 Company: Juniper Square

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsWritten communicationExcellent communication skillsTroubleshootingJSONData entryTechnical supportCRMFinancial analysisCustomer supportCustomer SuccessSaaS

Requirements:

Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
2+ years of professional experience in relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills
Ability and openness to work London business hours for business and customer needs

Responsibilities:

Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
Advocate by sharing customer feedback to inform product development and software improvements
Contribute towards cross-functional initiatives and strategic projects
Develop and refine internal documentation, processes, and procedures
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

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