Customer Support Specialist (North/South Americas)

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Requirements:

• Strong alignment with company values.
• Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
• 1+ years of experience in a customer support role, ideally in SaaS.
• Strong written and verbal communication skills.
• Excitement to influence product development as part of a startup.
• Skilled at understanding and implementing technical workflows quickly.
• Ability to understand customer needs and provide exceptional support.
• Team player who thrives in a collaborative environment.
• Eager to learn and adapt to new product developments.

Responsibilities:

• Prioritize customer issues across email, chat, and community channels.
• Become an expert on the Circle product and internal staff admin tool.
• Advise creators on solutions for launching and building their communities.
• Troubleshoot issues across desktop and mobile browsers, including apps.
• Escalate feedback to enhance the product.
• Collaborate with engineers and designers on complex technical issues.
• Identify trends from customer inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.