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Customer Support Specialist - PST (Weekends)

Posted 2 days agoViewed

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💎 Seniority level: Junior, 1 year

📍 Location: United States, PST

🔍 Industry: SaaS

🏢 Company: Mangomint👥 51-100💰 $35,000,000 Series B 6 months agoManagement Information SystemsBeautySoftware

🗣️ Languages: English

⏳ Experience: 1 year

🪄 Skills: Communication SkillsCustomer serviceWritten communicationTroubleshootingTechnical supportCustomer supportSaaS

Requirements:
  • A minimum of 1 year experience in a software support position
  • The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
  • The ability to work autonomously while also collaborating effectively within a team
  • You thrive when tackling complex challenges, even under pressure
  • Strong written communication skills
Responsibilities:
  • Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
  • Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
  • Collaborate with different teams to identify and resolve technical issues reported by customers
  • Document and share frequent customer issues and solutions
  • Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
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