Mangomint

👥 51-100💰 $35,000,000 Series B 6 months agoManagement Information SystemsBeautySoftware💼 Private Company
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Mangomint develops software solutions tailored for salons and spas, offering a comprehensive platform for appointment scheduling, client management, and payment processing. Our platform streamlines daily operations, empowering businesses to focus on their clients rather than technology. We are the highest-rated salon and spa software in the US and Canada, serving thousands of customers, and aim to become the market leader. Our tech stack includes iPhone/Mobile compatibility, Viewport Meta, SSL by Default, Amazon, and Organization Schema, among others, facilitating a mobile-first approach. We are a fully remote team that values collaboration, innovation, and a proactive approach to problem-solving. We have a strong engineering culture that prioritizes learning, efficiency, and delivering impactful solutions. At Mangomint, our mission is to make every salon and spa more profitable. We are a fast-growing SaaS company, with a fun and ambitious team. We offer a flexible and employee-focused environment, providing a generous wellness budget, flexible PTO, and an employee stock option program. We have recently secured a Series B funding of $35 million, signaling our continued growth and commitment to providing excellent service and innovative solutions to our customers.

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📍 United States, Canada

🧭 Full-Time

🔍 Software as a Service (SaaS)

  • 1 year experience in a software support position
  • Strong written communication skills
  • Ability to learn quickly and tackle complex challenges
  • Troubleshoot and respond to customer inquiries primarily through chat and calls
  • Increase product and industry knowledge for expert-level support
  • Collaborate with teams to resolve technical issues
  • Document and share customer issues and solutions
  • Provide personalized solutions and follow-ups

DocumentationTroubleshootingTechnical supportCustomer supportSaaS

Posted 1 day ago
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📍 United States, Canada

🧭 Full-Time

🔍 SaaS

  • A minimum of 1 year experience in a software support position
  • The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
  • The ability to work autonomously while also collaborating effectively within a team
  • You thrive when tackling complex challenges, even under pressure
  • A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
  • Strong written communication skills
  • Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
  • Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
  • Collaborate with different teams to identify and resolve technical issues reported by customers
  • Document and share frequent customer issues and solutions
  • Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention

Communication SkillsCustomer serviceWritten communicationTroubleshootingJSONTechnical supportCRMCustomer supportSaaS

Posted 1 day ago
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Apply

📍 United States

🧭 Full-Time

🔍 SaaS

  • A minimum of 1 year experience in a software support position
  • The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
  • The ability to work autonomously while also collaborating effectively within a team
  • You thrive when tackling complex challenges, even under pressure
  • Strong written communication skills
  • Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
  • Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
  • Collaborate with different teams to identify and resolve technical issues reported by customers
  • Document and share frequent customer issues and solutions
  • Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention

Communication SkillsCustomer serviceWritten communicationTroubleshootingTechnical supportCustomer supportSaaS

Posted 2 days ago
Apply