eSCRIBE

👥 51-100GovTechVideo StreamingGovernmentSaaSCivicTechOffice AdministrationEnterprise SoftwareCloud ManagementCollaborationSoftware💼 Private Company
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eSCRIBE is a leading provider of cloud-based meeting management solutions, serving public sector boards, committees, and councils. Their platform streamlines the entire meeting lifecycle, offering powerful tools and efficient workflows to enhance transparency and save time and money. eSCRIBE's solutions are essential for hybrid meeting environments, ensuring seamless integration of virtual and in-person experiences. Their technology stack leverages modern tools like SPF, SSL by Default, Google Tag Manager, Google Analytics, and more. They empower organizations across North America and as far away as Australia. eSCRIBE's software helps clients manage and improve their meetings. eSCRIBE's parent company is Passageways. They are committed to building an inclusive environment and have a culture of togetherness. This commitment extends to providing comprehensive benefits, including employer-paid extended health coverage. They are committed to growth, innovation, and providing innovative solutions.

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📍 Canada

🔍 SaaS-based product support

  • 1-2 years of experience in SaaS-based product support & troubleshooting preferred.
  • Solid desire to help people and provide quality customer service.
  • Strong analytical, diagnostic, and problem-solving skills with ability to work independently and can prioritize and handle multiple outstanding tasks.
  • Ability to work under pressure and a tight schedule.
  • Capacity to work with cross-functional partners.
  • Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML.
  • Strong technical documentation & writing skills.
  • Skill to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to speak with customers with varying degrees of skill and knowledge.
  • Troubleshoot software bugs and data-related issues for customers.
  • Troubleshoot technical issues resulting from environmental issues (i.e., network, IIS, virus scanning etc.).
  • Respond to customer inquiries through the support ticketing system by email, chat, telephone, and meeting software for all products.
  • Prioritize support cases and inform customers of ticket status, progress, timelines throughout the process of the ticket.
  • Collaborate in creating articles to communicate issues, steps to resolve, and tips for customers and internal agent use.
  • Assist customers in understanding and training on new enhancements and features of the software.
  • Assist in creating documentation to cover support topics, enhancement and version upgrade notices, and other customer related items.

SQLHTMLMicrosoft SQL ServerProblem SolvingRESTful APIsTroubleshootingWritingTechnical supportCustomer supportSaaS

Posted 3 days ago
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