Respond to customer inquiries via ticketing system, phone, and video conferencing
Document technical issues thoroughly, including steps to reproduce, system logs, and customer impact
Become an expert in our product suite, features, and customer use cases
Stay current with product updates and actively contribute to internal knowledge sharing
Create and maintain detailed documentation, internal troubleshooting guides, and customer-facing help articles
Act as a technical liaison between Customer Experience, Product, Engineering, and QA
Provide clear updates to customers and internal stakeholders on ticket status and resolution timelines
Participate in customer feedback loops to inform product enhancements
Support product release readiness and identify potential risks from a support perspective
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About eSCRIBE
eSCRIBE revolutionizes how public sector organizations conduct meetings, fostering greater transparency and efficiency. Their cloud-based platform is the trusted choice for councils, committees, and boards across North America, including over half of Canada's top 25 municipalities. eSCRIBE supports the entire meeting lifecycle, from preparation to post-meeting follow-up, ensuring seamless experiences whether participants are in-person or remote. By streamlining workflows and providing comprehensive tools, eSCRIBE allows organizations to dedicate more resources to high-value projects that better serve their communities.
How We Work
At eSCRIBE, you'll discover a culture built on being Friendly, Fun, and Family/Team-oriented, a mantra directly from employee feedback. This means a collaborative and casual environment where team members readily assist each other, and contributions are consistently recognized and celebrated. You'll find a group of driven individuals who enjoy their work and participate in team-building activities, birthday lunches, and company-wide events. eSCRIBE prioritizes supporting you as a whole person, not just an employee, by encouraging work-life balance and acknowledging personal milestones.
Engineering at eSCRIBE
eSCRIBE’s meeting management solutions are built on the reliable and scalable Microsoft Azure cloud platform, providing virtually unlimited flexibility. This architecture simplifies software updates and eliminates the need for time-consuming on-premises IT infrastructure maintenance. With data stored regionally, eSCRIBE ensures data sovereignty, a crucial factor for public entities. Engineers at eSCRIBE tackle the challenge of integrating virtual and physical meeting environments into a single, unified experience, driving efficiency and transparency for public sector clients.
Why Join Us
Shape the future of public sector governance by improving efficiency and transparency in local communities.
Join a collaborative team that values individual contributions and fosters a supportive, family-like environment.
Contribute to a growing company backed by a significant investment, with opportunities for personal and professional development.
Work with cutting-edge cloud technologies to solve complex problems for a dedicated public sector client base.
Benefits & Perks
Company provided equipment (laptop, software, etc.)
Employer paid Life and Accidental Death Insurance (CAN Based Employees)
Contribution to Health Care Spending Account (CAN Based Employees)
Dental and Vision Insurance (CAN Based Employees)
Employer contribution to pension (UK Based Employees)
Comprehensive, high-quality medical/prescription drug plan options (US Based Employees)
An employer contribution to your Health Savings Account (HSA) (US Based Employees)
401K Retirement Savings Plan with generous company match (US Based Employees)