Senior Implementation Consultant

Bachelors Degree in Business or related field. 7+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business. 5+ years in enterprise level customer software implementation. Experience in working in local government preferred. Excellent problem-solving and analytical skills. Ability to manage customer conversations and negotiations. Ability to work independently and manage multiple customer accounts. Experience using Microsoft Office, Salesforce, ChurnZero, or similar systems. Excellent verbal, written, presentation and project management skills.

Develop project plans and timelines for SaaS solution implementation. Gather client requirements and translate them into actionable items. Design customized solutions using the SaaS platform. Configure and customize the SaaS solution to meet client needs. Oversee data migration from legacy systems. Coordinate integration with other client systems. Conduct training sessions for client stakeholders. Perform testing and quality assurance. Manage the overall implementation project. Create documentation for the implemented solution. Gather feedback for product and process improvement. Collaborate with sales, product, development, and customer success teams. Build strong client relationships. Share best practices and lessons learned internally.