Customer Support Specialist

Posted 1 day agoViewed

View full description

💎 Seniority level: Junior, 2+ years

📍 Location: Canada, USA

🔍 Industry: Film and Entertainment

🏢 Company: Wrapbook

⏳ Experience: 2+ years

🪄 Skills: SalesforceProblem SolvingCustomer serviceAccountingAttention to detailWritten communicationVerbal communicationTroubleshootingStrong communication skillsCustomer support

Requirements:

2+ years experience in a customer support role and/or an administrative role in the film and entertainment industry
Film and Television Production Accounting experience
Motion Picture Union Payroll experience strongly preferred
You are comfortable speaking on the phone for several hours per day
You are an excellent communicator (verbal, written, and listening) and can teach and present concepts with excellence.
You have an aptitude for problem solving and can deliver information with confidence after conducting the necessary research
You have a voracious appetite to learn, are organized and able to prioritize effectively
You are tenacious, work hard and love working with others to achieve a common goal
You’re extremely analytical, meticulous, and organized
You are comfortable with the rapid pace and constantly changing landscape of an early stage startup

Responsibilities:

Provide daily support via Salesforce cases and inbound phone calls to crew members and client users as they leverage our product in service of their production projects
Troubleshoot issues and investigate to identify the root cause of a behavior and advise next steps to a solution
Manage your assigned case log and display ownership of responsibilities, including following up both externally and internally to ensure issues are resolved
Recognize trends and submit Shortcut tickets to report bugs and product requests to enhance the user experience
Identify urgent issues that require engineering intervention and submit PagerDuty tickets to quickly escalate for resolution
Assist the support team to deliver concierge service ensuring the best possible user experience
Assist with developing workflows and best practices for handling customer inquiries through Salesforce and Wrapbook’s internal database.

Apply

Related Jobs

Apply

🔥 Customer Support Specialist

Posted about 14 hours ago

📍 USA, Canada

🧭 Full-Time

💸 50000.0 - 62500.0 USD per year

🔍 Private Equity

🏢 Company: Juniper Square

🔧 Requirements

Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
2+ years of professional experience in relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills
Ability and openness to work London business hours for business and customer needs

💡 Responsibilities

Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
Advocate by sharing customer feedback to inform product development and software improvements
Contribute towards cross-functional initiatives and strategic projects
Develop and refine internal documentation, processes, and procedures
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsWritten communicationExcellent communication skillsTroubleshootingJSONData entryTechnical supportCRMFinancial analysisCustomer supportCustomer SuccessSaaS

Posted about 14 hours ago

Apply

🔥 Customer Support Specialist

Posted about 21 hours ago

📍 United States

🔍 Software Development

🏢 Company: Cordance👥 51-100 SaaS Software

🔧 Requirements

Proven experience in technical support and troubleshooting for software products.
Strong understanding of databases, SaaS platforms, and problem-solving methodologies.
Excellent professional communication skills, with the ability to interact effectively with customers and internal teams.
Hands-on experience with CRM platforms, helpdesk solutions, and ticketing systems.
Customer-focused mindset with the ability to balance company objectives and customer needs.
Highly accountable, with strong ownership and follow-through on tasks and customer issues.
Passion for technology and a proactive approach to continuous learning.
Availability to provide afternoon and evening support until 8:00 PM ET.
Experience supporting SaaS, CRM solutions, or similar enterprise software.
Background in industrial distribution or manufacturing industries.

💡 Responsibilities

Provide first-tier software support via the service ticket system.
Develop in-depth knowledge of WebPresented products and their value to customers.
Troubleshoot and resolve technical issues while documenting ticket progress.
Prioritize service tickets, assess business impact, and escalate when necessary.
Educate customers on product features, updates, and best practices.
Collaborate with internal teams to ensure seamless customer support.
Proactively communicate maintenance updates and new product features.
Contribute to software documentation and assist with customization requests.

SQLCommunication SkillsProblem SolvingCustomer serviceRESTful APIsTroubleshootingTechnical supportCRMCustomer supportSaaS

Posted about 21 hours ago

Apply

🔥 Customer Support Specialist

Posted about 23 hours ago

📍 Canada

🔍 Health-Tech

🏢 Company: Practice Better👥 51-100💰 $13,000,000 Debt Financing 3 months agoInformation Services Health Care Software

🔧 Requirements

2+ years experience in a customer support role in a SaaS environment
Excellent written, oral, and communication skills in English
Tech-savvy, work with customers to easily solve questions (technical and non-technical)
Experience in a customer support role in the Health and Wellness, Health-Tech Industry is a bonus
Experience with Live-Chat support is preferred

💡 Responsibilities

Resolve product or service problems by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Perform a full range of customer service tasks to support users, including training users on the functionality of the Practice Better platform
Develop and maintain in-depth product knowledge and an ability to educate users about how best to use features and implement Practice Better to reach their goals
Assist in developing support materials such as help articles
Identify and assess customers’ needs to achieve satisfaction and customer retention
Collect feedback from users, analyze competing products and share suggestions with the development team
Share/log user requests and suggestions with the development team
Meet personal/team KPIs by way of CSAT and response times

Communication SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingTechnical supportCustomer supportSaaS

Posted about 23 hours ago

Apply

🔥 Customer Support Specialist - Remote (Allen, TX Area)

Posted 2 days ago

📍 United States

🔍 Customer Service

🔧 Requirements

High School Diploma or GED.
At least one year of customer service experience.
You are comfortable using a computer to perform operations.
You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload).
Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.

💡 Responsibilities

Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
Handle escalated customer issues.

Communication SkillsProblem SolvingCustomer serviceWritten communicationTroubleshootingActive listeningData entryComputer skillsTechnical support

Posted 2 days ago

Apply

🔥 Customer Support Specialist I

Posted 3 days ago

📍 Canada

🔍 SaaS-based product support

🏢 Company: eSCRIBE👥 51-100 GovTech Video Streaming Government SaaS CivicTech Office Administration Enterprise Software Cloud Management Collaboration Software

🔧 Requirements

1-2 years of experience in SaaS-based product support & troubleshooting preferred.
Solid desire to help people and provide quality customer service.
Strong analytical, diagnostic, and problem-solving skills with ability to work independently and can prioritize and handle multiple outstanding tasks.
Ability to work under pressure and a tight schedule.
Capacity to work with cross-functional partners.
Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML.
Strong technical documentation & writing skills.
Skill to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to speak with customers with varying degrees of skill and knowledge.

💡 Responsibilities

Troubleshoot software bugs and data-related issues for customers.
Troubleshoot technical issues resulting from environmental issues (i.e., network, IIS, virus scanning etc.).
Respond to customer inquiries through the support ticketing system by email, chat, telephone, and meeting software for all products.
Prioritize support cases and inform customers of ticket status, progress, timelines throughout the process of the ticket.
Collaborate in creating articles to communicate issues, steps to resolve, and tips for customers and internal agent use.
Assist customers in understanding and training on new enhancements and features of the software.
Assist in creating documentation to cover support topics, enhancement and version upgrade notices, and other customer related items.

SQLHTMLMicrosoft SQL ServerProblem SolvingRESTful APIsTroubleshootingWritingTechnical supportCustomer supportSaaS

Posted 3 days ago

Apply

🔥 Customer Support Specialist - MST/CST

Posted 8 days ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

🏢 Company: Mangomint👥 51-100💰 $35,000,000 Series B 6 months agoManagement Information Systems Beauty Software

🔧 Requirements

Minimum 1 year experience in software support
Ability to learn quickly and work autonomously
Strong written communication skills
Experience with salons and spas is a plus

💡 Responsibilities

Troubleshoot and respond to inquiries from customers
Increase product and industry knowledge
Collaborate with teams to resolve technical issues
Document and share customer issues and solutions
Provide personalized solutions and follow-ups

DocumentationTroubleshootingTechnical supportCustomer supportSaaS

Posted 8 days ago

Apply

🔥 Customer Support Specialist - HST

Posted 8 days ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Mangomint👥 51-100💰 $35,000,000 Series B 6 months agoManagement Information Systems Beauty Software

🔧 Requirements

A minimum of 1 year experience in a software support position
The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
The ability to work autonomously while also collaborating effectively within a team
You thrive when tackling complex challenges, even under pressure
A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
Strong written communication skills

💡 Responsibilities

Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Document and share frequent customer issues and solutions
Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention

Communication SkillsCustomer serviceWritten communicationTroubleshootingJSONTechnical supportCRMCustomer supportSaaS

Posted 8 days ago

Apply

🔥 Customer Support Specialist - PST (Weekends)

Posted 10 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Mangomint👥 51-100💰 $35,000,000 Series B 6 months agoManagement Information Systems Beauty Software

🔧 Requirements

A minimum of 1 year experience in a software support position
The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
The ability to work autonomously while also collaborating effectively within a team
You thrive when tackling complex challenges, even under pressure
A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
Strong written communication skills

💡 Responsibilities

Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Document and share frequent customer issues and solutions
Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention

Communication SkillsCustomer serviceWritten communicationTroubleshootingTechnical supportCustomer supportSaaS

Posted 10 days ago

Apply

🔥 Remote Customer Support Specialist (P&C)

Posted 21 days ago

📍 United States

🧭 Full-Time

💸 18.0 - 21.0 USD per hour

🔍 Insurance

🏢 Company: Jerry👥 101-250💰 $110,000,000 Series C over 1 year ago🫂 Last layoff about 2 years agoArtificial Intelligence (AI)InsurTech Insurance Auto Insurance

🔧 Requirements

NOT STATED

💡 Responsibilities

Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers
Help customers with questions regarding existing insurance policies
Work to retain policies by finding solutions for at-risk customers

Customer serviceEmpathyActive listeningTechnical supportCustomer support

Posted 21 days ago

Apply

🔥 Customer Support Specialist (North/South Americas)

Posted 25 days ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities platform

🏢 Company: Circle.so

🔧 Requirements

Strong alignment with company values.
Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
1+ years of experience in a customer support role, ideally in SaaS.
Strong written and verbal communication skills.
Excitement to influence product development as part of a startup.
Skilled at understanding and implementing technical workflows quickly.
Ability to understand customer needs and provide exceptional support.
Team player who thrives in a collaborative environment.
Eager to learn and adapt to new product developments.

💡 Responsibilities

Prioritize customer issues across email, chat, and community channels.
Become an expert on the Circle product and internal staff admin tool.
Advise creators on solutions for launching and building their communities.
Troubleshoot issues across desktop and mobile browsers, including apps.
Escalate feedback to enhance the product.
Collaborate with engineers and designers on complex technical issues.
Identify trends from customer inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

CollaborationTroubleshootingWritingTechnical supportCustomer supportSaaS

Posted 25 days ago

Apply