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Customer Support Specialist - MST/CST

Posted 1 day agoViewed

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💎 Seniority level: Junior, 1 year

📍 Location: United States, Canada, MST, CST

🔍 Industry: Software as a Service (SaaS)

🏢 Company: Mangomint👥 51-100💰 $35,000,000 Series B 6 months agoManagement Information SystemsBeautySoftware

🗣️ Languages: English

⏳ Experience: 1 year

🪄 Skills: DocumentationTroubleshootingTechnical supportCustomer supportSaaS

Requirements:
  • 1 year experience in a software support position
  • Strong written communication skills
  • Ability to learn quickly and tackle complex challenges
Responsibilities:
  • Troubleshoot and respond to customer inquiries primarily through chat and calls
  • Increase product and industry knowledge for expert-level support
  • Collaborate with teams to resolve technical issues
  • Document and share customer issues and solutions
  • Provide personalized solutions and follow-ups
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