Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity

Posted about 1 month agoViewed

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💎 Seniority level: Junior, 1-2 years

📍 Location: United States, Canada, EST, NOT STATED

🔍 Industry: SaaS

🏢 Company: Process Street

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: SalesforceTechnical supportCustomer supportSaaS

Requirements:

1-2 years experience in customer support, preferably in SaaS
Excellent communication in English
Attention to detail
Obsessed with customer experience
Self-motivated with a growth mentality
Familiarity with web and mobile applications
Experience with Intercom and Salesforce is a plus

Responsibilities:

Respond to customer inquiries via email, live chat, and phone
Advise customers on software usage
Track interactions in Salesforce
Assist prospects during their trial period
Convey customer feedback to Product Managers
Assist Customer Success Managers
Contribute to the Support Knowledge-base
Conduct product demos and onboarding