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Technical Account Manager

Posted 5 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, Europe

🔍 Industry: Automotive e-commerce

🏢 Company: PartsTech👥 51-100💰 $35,000,000 Series C almost 2 years agoAutomotiveMarketplaceE-Commerce

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLBusiness IntelligenceData AnalysisSnowflakeTableauCommunication SkillsAnalytical SkillsProblem SolvingRESTful APIsAccount ManagementClient relationship managementData visualizationTechnical supportData managementCustomer Success

Requirements:
  • At least 3 years of experience providing account management support is required, to include data management and analysis, a broad technical background, experience with data visualization tools such as Sigma, Looker, Tableau, Power BI etc., and a proven background with translating business needs into meaningful dashboards and reports
  • Foundational understanding of mathematical and statistical methodologies.
  • Strong critical thinking skills and able to systematically solve a variety of problems and client issues.
  • Familiarity with SQL and cloud data warehouses such as Snowflake.
  • Skilled with using Excel and Google sheets.
  • Able to effectively work and thrive in a remote/hybrid work environment that has limited opportunities for in-person interactions.
Responsibilities:
  • Provides account management support to clients and is accountable for retention and expansion.
  • Schedules and conducts monthly/quarterly business reviews.
  • Provides project management support for executing customer client work.
  • Ensures customer utilization matches their business needs.
  • Adds new users to purchased products, and provides basic customer support.
  • Partners closely with internal teams such as Analytics Product & Services to define requirements for new product development.
  • Provides technical sales support, limited to deals over $100k USD.
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