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Skimmer

👥 11-50💰 $74,000,000 Private 3 months agoService IndustryInformation TechnologySoftware💼 Private Company
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Skimmer is an innovative startup revolutionizing the swimming pool service industry by replacing outdated pen-and-paper methods with advanced technology. Recently acquired and relocated to Austin, the company has a strong customer base with over 3,000 clients and is experiencing rapid growth at over 100%. With a focus on cultural fit and employee values, Skimmer is seeking talent to support its substantial investment in product development and marketing efforts.

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Jobs at this company:

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🔥 Customer Success Manager (CSM)
Posted 7 days ago

📍 United States, Canada

🔍 Pool and spa service and repair

  • 2+ years in customer-facing roles, preferably in customer success/account management or sales.
  • Customer value, ROI, and business outcome-driven mindset.
  • Skills in product training and comfortable promoting Skimmer.
  • Strong de-escalation, problem-solving, and communication skills.
  • Proven multi-tasking capability with attention to detail.
  • Self-starter mentality in a fast-paced environment.
  • Proficiency in CRM systems like HubSpot and in Excel/Google Sheets.
  • Passion for customer success and fostering positive relationships.

  • Guide new customers through onboarding for a smooth transition to Skimmer’s platform.
  • Educate customers on features and best practices to enhance usage and adoption.
  • Monitor customer health metrics to mitigate churn and ensure satisfaction.
  • Act as the voice of the customer, collaborating with internal teams for improvements.

Project ManagementAccount ManagementCRMCustomer Success

Posted 7 days ago
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🔥 Customer Support Hero
Posted 8 days ago

📍 United States

🧭 Full-Time

🔍 Pool and spa service and repair industry

  • Previous CSR or customer-facing experience preferred.
  • Technically curious with a natural joy for troubleshooting.
  • Experience with billing, invoicing, and/or accounting workflows and software preferred.
  • Experience with Quickbooks and/or Stripe is a plus.
  • Strong command of spoken and written English; Spanish is a major plus.
  • Comfortable with desktop and mobile technology.
  • Strong listening, learning, and teaching skills.
  • Sales approach that aligns with a helpful, low-pressure style.

  • Inbound/outbound phone support.
  • Inbound/outbound email support.
  • Inbound sales calls.
  • Assist new customers with welcome and initial training.
  • Engage in continual training and development to support customers.
  • Pre-launch testing of new application features and feedback to Development.
  • Attend occasional trade shows to interact live/in person with customers.
  • Provide customer perspective to other teams to contribute to development.
  • Contribute to the customer support Knowledge Base.

Customer serviceAccountingTroubleshootingTechnical support

Posted 8 days ago
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🔥 Controller
Posted about 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

  • Bachelor's degree in Accounting, Finance, or related field (CPA highly preferred).
  • 10+ years of progressive experience in accounting and financial management, with at least 5 years in a SaaS environment.
  • Mastery of U.S. GAAP, experience in revenue recognition (ASC 606), equity transactions (ASC 505), stock compensation (ASC 718).
  • Experience in optimizing financial systems and managing year-end Audit and Tax processes.
  • Leadership experience with a focus on building high-performance teams.
  • Proficiency in Google Workspace and Microsoft Office Suite, advanced skills in Excel.
  • Familiarity with CRM, ERP, and SaaS billing platforms.

  • Manage essential accounting functions, including Corporate Accounting, Technical Accounting, Monthly Closing, External Audit Coordination, Financial Reporting, and Consolidations.
  • Collaborate with departments for handling payments, payroll, commissions, banking, funding, and other operational tasks.
  • Oversee revenue recognition and subscription models in adherence to ASC 606 and applicable standards.
  • Select and enhance financial software use, driving continuous improvement in financial systems.
  • Execute monthly, quarterly, and year-end financial close and reporting activities, ensuring compliance with US GAAP.
  • Provide financial insights and support strategic initiatives to enhance operational efficiency.

LeadershipSalesforceStrategyFinancial ManagementCollaborationMicrosoft ExcelMicrosoft OfficeAccountingAttention to detailPresentation skillsTime ManagementComplianceMicrosoft Office SuiteCoachingProblem-solving skillsStrong communication skills

Posted about 2 months ago
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