- Own a portfolio of strategic accounts, driving retention, expansion, and long-term partnership growth.
- Proactively identify, negotiate, and close expansion opportunities while maintaining high Net Revenue Retention (NRR).
- Provide hands-on product guidance and frontline issue resolution to ensure strong adoption and customer experience.
- Build trusted relationships with senior stakeholders and ownership groups to align solutions with business objectives.
- Monitor account health metrics and usage data to anticipate challenges and mitigate cancellation risks.
- Develop and execute structured account plans, monitoring ROI and leading business reviews.
- Identify and execute upsell/cross-sell opportunities and lead value-driven renewals.
- Convert SMB clients from monthly subscription models into annual commitments.
- Maintain data hygiene and forecasting pipelines within HubSpot.