Customer Success Manager (CSM)

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Requirements:

• 2+ years in customer-facing roles, preferably in customer success/account management or sales.
• Customer value, ROI, and business outcome-driven mindset.
• Skills in product training and comfortable promoting Skimmer.
• Strong de-escalation, problem-solving, and communication skills.
• Proven multi-tasking capability with attention to detail.
• Self-starter mentality in a fast-paced environment.
• Proficiency in CRM systems like HubSpot and in Excel/Google Sheets.
• Passion for customer success and fostering positive relationships.

Responsibilities:

• Guide new customers through onboarding for a smooth transition to Skimmer’s platform.
• Educate customers on features and best practices to enhance usage and adoption.
• Monitor customer health metrics to mitigate churn and ensure satisfaction.
• Act as the voice of the customer, collaborating with internal teams for improvements.