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Customer Support Hero

Posted 8 days agoViewed

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💎 Seniority level: Entry

📍 Location: United States

🔍 Industry: Pool and spa service and repair industry

🏢 Company: Skimmer👥 11-50💰 $74,000,000 Private 3 months agoService IndustryInformation TechnologySoftware

🗣️ Languages: English, Spanish

🪄 Skills: Customer serviceAccountingTroubleshootingTechnical support

Requirements:
  • Previous CSR or customer-facing experience preferred.
  • Technically curious with a natural joy for troubleshooting.
  • Experience with billing, invoicing, and/or accounting workflows and software preferred.
  • Experience with Quickbooks and/or Stripe is a plus.
  • Strong command of spoken and written English; Spanish is a major plus.
  • Comfortable with desktop and mobile technology.
  • Strong listening, learning, and teaching skills.
  • Sales approach that aligns with a helpful, low-pressure style.
Responsibilities:
  • Inbound/outbound phone support.
  • Inbound/outbound email support.
  • Inbound sales calls.
  • Assist new customers with welcome and initial training.
  • Engage in continual training and development to support customers.
  • Pre-launch testing of new application features and feedback to Development.
  • Attend occasional trade shows to interact live/in person with customers.
  • Provide customer perspective to other teams to contribute to development.
  • Contribute to the customer support Knowledge Base.
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