- Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations
- Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers
- Build sales playbooks for both PLG and enterprise sales motions
- Create expansion and upsell playbooks to support NRR growth
- Maintain competitive positioning resources and battle cards
- Run recurring training programs focused on product updates and sales methodology
- Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics
- Implement AI assisted coaching and conversational intelligence platforms