Staff Technical Account Manager

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Requirements:

• 7+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key technical relationships.
• Comfort reading code in at least two programming languages.
• Confident discussing technical web development concepts.
• Engineering managers respect your opinion on technical approaches.
• A creative approach to complex integrations and problems.
• Exceptional communication skills, with a deep command of the written word.
• Successful track record in retaining and growing enterprise accounts.
• Strong project management skills, capable of influencing internal and external partners.
• Requires either equivalent practical experience or a Bachelor’s degree in a related field.

Responsibilities:

• Be the primary technical lead over a set of key merchants within a vertical or like category.
• Build trust with technical counterparts and foster long-term relationships with merchant partners.
• Project manage and provide technical guidance for new merchant integrations and post-launch initiatives.
• Work with the Commercial team on overall account strategy based on business goals.
• Demonstrate technical expertise to increase product adoption.
• Identify product gaps and conduct requirements gathering with merchants.
• Resolve critical technical issues and coordinate efforts across multiple departments.