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Technical Account Manager

Posted 2 days agoViewed

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💎 Seniority level: Manager, 5+ years of IT Project Management experience preferred

📍 Location: United States of America

💸 Salary: 134400.0 - 184800.0 USD per year

🔍 Industry: Financial technology

🏢 Company: Galileo Financial Technologies👥 501-1000💰 $77,000,000 Series A over 5 years agoIT ManagementFinancial ServicesBankingFinTech

⏳ Experience: 5+ years of IT Project Management experience preferred

🪄 Skills: Project ManagementCloud ComputingAPI testingREST APITroubleshooting

Requirements:
  • BS in Information Systems, Information Technology, Business, or related field, or equivalent experience.
  • Excellent organization skills and critical thinking abilities.
  • Experience with APIs, cloud networking, and troubleshooting API issues.
  • 5+ years of IT Project Management experience preferred.
  • Ability to build effective project plans considering technical details and dependencies.
  • Ability to earn trust and build positive relationships.
  • Vendor Relation experience preferred, especially in the credit and debit card space.
Responsibilities:
  • Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices.
  • Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels.
  • Plan and proactively drive engagement across customer’s programs to improve their experience with Galileo.
  • Manage complex interdependencies across multiple parties to build and launch client programs.
  • Provide planning and advisory guidance on implementations to clients and internal teams.
  • Review project status, set deadlines, manage schedules, and prepare status reports.
  • Influence remote teams on best practices and prioritization.
  • Assess project issues and develop resolutions.
  • Work directly with APIs, review logs, and troubleshoot technical issues.
  • Collaborate with internal project staff resources.
  • Participate in evaluating existing systems and business functions.
  • Gather, communicate, and prioritize both business and technical requirements.
  • Balance project planning, execution, risk, and issue mitigation.
  • Develop new processes that align with company objectives.
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