Associate Technical Account Manager I

Posted about 1 month agoViewed

View full description

💎 Seniority level: Entry, 1-2 years

📍 Location: United States, Canada

🔍 Industry: Software Technical Support

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Data AnalysisHTMLCSSJavascriptSalesforceMicrosoft ExcelTroubleshootingTechnical support

Requirements:

Bachelor’s degree
1-2 years experience in software technical support
Understanding of technological platforms and web infrastructure
Intermediate Microsoft Excel knowledge
Knowledge of HTML/CSS/JavaScript

Responsibilities:

Provide Tier 1 technical support for Cookie Consent Manager
Manage client inquiries and resolve issues professionally
Document projects and monitor timelines
Understand and translate customer needs into solutions
Identify opportunities for expanding customer adoption