Technical Account Manager - Majors & Enterprise (Mid Atlantic)

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Requirements:

• 3+ years in technical customer-facing roles such as Technical Account Manager or Solutions Engineering.
• Strong understanding of cloud services, architectures, and security best practices.
• CSP level certifications preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Familiarity with container technologies (e.g., Docker, Kubernetes) and their security considerations.
• Strong problem-solving capabilities and troubleshooting skills.
• Proven experience in building relationships with enterprise clients.
• Excellent communication and interpersonal skills for engaging stakeholders.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Responsibilities:

• Provide customers with expert guidance on deployment and operational best practices.
• Serve as the primary liaison for technical questions or escalations.
• Contribute to workshops to help customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships with customer stakeholders to increase adoption and retention.
• Help customers create Success Plans outlining goals and key performance indicators.
• Identify and address technical issues collaboratively with Engineering and Support.
• Advocate for customer needs across departments and manage account escalations.
• Collaborate with Sales and Renewal teams for contract renewals and expanding usage.