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Sales Director
Posted about 1 month agoViewed
💎 Seniority level: Director, 10 years
💸 Salary: 70000.0 - 75000.0 GBP per year
🔍 Industry: Health and Social Care
🏢 Company: Lilli👥 11-50💰 $10,349,119 Series A about 1 year agoSaaSMachine LearningHome Health Care
🗣️ Languages: English
⏳ Experience: 10 years
Requirements:
- 10 years experience in leading sales in our target markets with a strong track record and evidence of a network of customer contacts
- Degree level qualified with relevant experience.
- Excellent communication skills, both verbal and written.
- Excellent presentation skills, be personable and demonstrate experience of being customer facing.
- Proficiency in using customer service software, CRM systems, and basic computer applications.
- Experience of both acquisition and account management is required.
- Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them.
- Experience of creating and executing account and sector plans in support of a wider vision.
- Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success.
- Strong problem-solving abilities and a patient, empathetic attitude.
- Ability to multitask and work in a fast-paced environment
- Detail-oriented with good organisational skills
- Driving licence and willingness to travel
- Deal focused with a purpose led customer centric approach
- Ability to solutionise in challenging situations
- Team player with good interpersonal skills
- Willingness to learn and adapt to new procedures or technologies
- Positive and friendly attitude with an ability to form positive new relationships
- Excellent time management
Responsibilities:
- Engage with potential and existing customers to identify and win contracts for Lilli.
- Create and manage a pipeline of new and existing business growth through customer contact.
- Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders.
- Manage customers through the sales process to successful conclusion.
- Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner.
- Support the management of accounts creating growth and new opportunities through strong stakeholder management, production of reports, documentation and supporting materials.
- Support programme planning and execution utilising relevant software.
- Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery.
- Ensure contracts are prepared, we are in customer systems and that PO’s are received.
- Coordinate with relevant departments to ensure timely delivery and resolution of customer orders.
- Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system.
- Generate reports and analyse data to identify trends and areas for improvement.
- Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader.
- Provide feedback on competitors and new product features to the Product team.
- Liaise with other departments to deliver customer outcomes such as business case creation, events and product development.
- Represent Sales within the business as a senior manager, filling in for the CRO where relevant
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