Lilli

👥 11-50💰 $10,349,119 Series A about 1 year agoSaaS Machine Learning Home Health Care💼 Private Company

Lilli is a UK-based SaaS company revolutionizing home care using machine learning. We build proactive care models and remote monitoring technology to help individuals live safely and independently in their homes for longer. Our platform, which works on any device, delivers real-time information and reports to support care decisions, and we are committed to making our technology accessible to everyone in need. We are at the forefront of the home health care and machine learning industries, offering a unique value proposition through our cloud-based SaaS solutions. As a small, rapidly growing company, we foster a collaborative and innovative environment. Our technology stack leverages cloud-based CRM systems and Microsoft products to support our success. We use advanced machine learning algorithms to identify patterns and predict health changes, driving early intervention and improving the lives of our users. Our remote-first culture allows for flexible working hours and provides all employees with the necessary support to work from home. We regularly collaborate to review progress, plan for the future, and celebrate our team's achievements. We offer a generous benefits package, including unlimited work-away-from-home days and financial support towards energy bills. Our focus on customer success and growth makes us an exciting place to build your career. Lilli recently secured over £8.2 million in Series A funding, which fuels our mission to target double-digit growth over the next three years. We are expanding our team and are looking for talented professionals to join us in making a significant impact in the health and social care sector.

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Jobs at this company:

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🔥 Sales Director

Posted about 1 month ago

🧭 Full-Time

💸 70000.0 - 75000.0 GBP per year

🔍 Health and Social Care

🔧 Requirements

10 years experience in leading sales in our target markets with a strong track record and evidence of a network of customer contacts
Degree level qualified with relevant experience.
Excellent communication skills, both verbal and written.
Excellent presentation skills, be personable and demonstrate experience of being customer facing.
Proficiency in using customer service software, CRM systems, and basic computer applications.
Experience of both acquisition and account management is required.
Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them.
Experience of creating and executing account and sector plans in support of a wider vision.
Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success.
Strong problem-solving abilities and a patient, empathetic attitude.
Ability to multitask and work in a fast-paced environment
Detail-oriented with good organisational skills
Driving licence and willingness to travel
Deal focused with a purpose led customer centric approach
Ability to solutionise in challenging situations
Team player with good interpersonal skills
Willingness to learn and adapt to new procedures or technologies
Positive and friendly attitude with an ability to form positive new relationships
Excellent time management

💡 Responsibilities

Engage with potential and existing customers to identify and win contracts for Lilli.
Create and manage a pipeline of new and existing business growth through customer contact.
Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders.
Manage customers through the sales process to successful conclusion.
Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner.
Support the management of accounts creating growth and new opportunities through strong stakeholder management, production of reports, documentation and supporting materials.
Support programme planning and execution utilising relevant software.
Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery.
Ensure contracts are prepared, we are in customer systems and that PO’s are received.
Coordinate with relevant departments to ensure timely delivery and resolution of customer orders.
Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system.
Generate reports and analyse data to identify trends and areas for improvement.
Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader.
Provide feedback on competitors and new product features to the Product team.
Liaise with other departments to deliver customer outcomes such as business case creation, events and product development.
Represent Sales within the business as a senior manager, filling in for the CRO where relevant

Posted about 1 month ago

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