Client Partner

Posted 17 days agoViewed

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💎 Seniority level: Senior, 10+ years

📍 Location: United States

🔍 Industry: Aerospace and Defense

🏢 Company: iBase-t

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: LeadershipProject ManagementSoftware DevelopmentSQLBusiness DevelopmentData AnalysisSoftware ArchitectureCross-functional Team LeadershipOperations ManagementStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesRESTful APIsNegotiationPresentation skillsWritten communicationRelationship buildingMS OfficeAccount ManagementTeamworkClient relationship managementSales experienceRisk ManagementCRMCustomer Success

Requirements:

Bachelor’s degree in Business, Manufacturing, Operations, Engineering or a related field
Minimum of 10 years of experience in professional services
At least 5 years in a client-facing role in the Aerospace and Defense market
Proven track record of managing large-scale projects
10+ years of experience working with customers to solve Manufacturing and Operations related challenges
Excellent communication, negotiation, and presentation skills
Ability to build and maintain strong relationships with clients and internal stakeholders
Strong problem-solving and analytical skills

Responsibilities:

Define scope, deliverables, schedules, project cost, and pricing for professional services opportunities
Establish and build value-added solution roadmaps
Partnering with customers to realize their ROI
Build strong relationships with customer executives
Participate in the pre-sales process representing the Professional Services organization developing ROI analysis, value mapping and account plans.
Work closely with Solution Engineers, Account Executives, and partners to develop comprehensive solution proposals and Statements of Work for customers and execute structured close plans to win opportunities.
Collaborate with customers to develop deployment roadmaps that deliver recognizable value, understand their needs, and act as their voice to internal departments.
Support customer business reviews aimed at gaining insights into the customer’s operational health and identifying areas for opportunity, enhancements, and greater user adoption.
Develop and implement strategic initiatives to foster strong relationships with clients, ensuring their successful adoption and utilization of our enterprise software solutions. This involves proactive engagement, personalized support, and continuous feedback mechanisms to understand and address client needs effectively.
Advocate for customer solutions and requirements, understanding their configuration and how best to integrate enhancements and upgrades.
Manage the customer journey post-implementation, including subscription renewals, upselling value-added services, and supporting customer upgrade assessments.
Partner with the Sales Team to conduct quarterly planning sessions and plan for success.
Focus on senior business management challenges and strategies, providing advice and counsel to client IT and business executives.
Demonstrate breadth and depth of knowledge to position and map the company's capabilities that align with client business objectives and initiatives.
Leverage existing engagements to generate new business opportunities, resulting in ongoing profitable revenue growth for the company.
Actively engage the Executive Sponsor and other senior company executives to build strategic relationships with customers, ensuring long-term business opportunities.
Research industry-leading trends in Customer Experience and Customer Success to inform how the company can continue to grow and improve brand advocacy.
Work cross-functionally within the company to successfully implement organization-wide initiatives aimed at enhancing and maximizing the customer experience.

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