iBase-t

Weaving Simplicity Into a Complex World Since 1986, our team has been providing the digital operations tools necessary to drive innovation for the most complex manufacturing environments. Our team’s domain knowledge spans aerospace and defense, electron

Related companies:

🏒 DigitalOcean
πŸ‘₯ 1001-5000πŸ’° $34,913,641 Post-IPO Equity over 3 years agoπŸ«‚ Last layoff almost 2 years agoVirtualizationDevOpsWeb HostingCloud ComputingSaaS
Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply
πŸ”₯ Director, PMO
Posted about 6 hours ago

πŸ“ United States

πŸ” Aerospace & Defense

  • Bachelor's degree in Business Administration, Project Management, Engineering, Manufacturing, or Operations.
  • 10+ years project management experience implementing commercial software solutions.
  • 10+ years of experience working with Aerospace & Defense customers.
  • PMP, PMI, or other relevant certifications preferred.
  • 5+ years of managing teams of program or project managers.
  • Deep knowledge of PMO processes and methodologies.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in project management software (e.g., MS Project, Basecamp).
  • Proven track record of delivering high value project outcomes.
  • Lead the identification, development, and implementation of PMO processes and policies.
  • Direct project management staff, providing guidance, training, and mentoring.
  • Collaborate with customers and other teams to define and prioritize projects.
  • Manage customer project budgets, timelines, and resources.
  • Monitor project progress, provide updates to senior management, and implement process improvements.
  • Forecast Professional Services project revenue, costs, and resource needs.

LeadershipProject ManagementCross-functional Team LeadershipRisk ManagementChange Management

Posted about 6 hours ago
Apply
Apply

πŸ“ United States

πŸ” Software

  • Strong communication skills in English with the ability to explain complex technical concepts clearly and concisely.
  • Proven ability to identify root causes, create replicable test cases, and execute thorough troubleshooting procedures.
  • Proficiency in writing and understanding SQL queries and reading Java code for diagnostics.
  • Familiarity with cloud-based software troubleshooting and prior experience with Zendesk or similar ticketing tools is preferred.
  • Experience working in or supporting teams in multiple time zones is a plus.
  • 1 or more years of experience troubleshooting environments utilizing Kubernetes, AWS, and Azure a plus.
  • 3-5 years of experience in technical support, with demonstrated exposure to Tier 2 or advanced troubleshooting roles.
  • High school diploma is required; a degree from a four-year college in a related field is strongly preferred.
  • Provide Tier 2 support by troubleshooting and resolving advanced technical issues that Tier 1 escalates, ensuring minimal downtime for users.
  • Analyze product business rules and create test cases in Out-of-the-Box (OOB) environments to replicate and diagnose reported issues.
  • Write basic SQL queries and interpret Java code to identify and resolve database or application-related issues.
  • Communicate effectively with users, internal teams, and management, offering clear solutions and ensuring customer satisfaction.
  • Develop and document training materials, test cases, and troubleshooting procedures for complex issues to assist Tier 1 and Tier 2 personnel as well as customers.
  • Assist in continuous improvement efforts by identifying inefficiencies and proposing enhancements to support workflows and system configurations.
  • Ensure proper documentation of customer interactions, issue resolutions, and system updates using tools such as Zendesk.
  • Collaborate with cross-functional teams to address recurring issues and implement solutions that enhance platform reliability and performance.

AWSSQLJavaKubernetesAzureTroubleshooting

Posted 14 days ago
Apply