Customer Success Manager

Posted 3 months agoViewed

💎 Seniority level: Manager, Previous experience working with global talent, business operations, and client-facing roles will be an asset.

📍 Location: Florida, Wisconsin, New Jersey, United States

💸 Salary: 100000.0 - 130000.0 USD per year

🔍 Industry: Employment services

🏢 Company: Oceans👥 1-10 Big Data Financial Services Venture Capital Information Technology Natural Language Processing Software

⏳ Experience: Previous experience working with global talent, business operations, and client-facing roles will be an asset.

🪄 Skills: Client relationship managementCross-functional collaborationCRM

Requirements:

T-shaped people with deep vertical expertise and broad horizontal interests.
Ability to understand and communicate the needs of clients to internal teams.
Experience with global talent, business operations, and client-facing roles.
Skills in needs assessment, validated listening, and growth mindset.
Proficiency with CRM software like Hubspot for providing insights.

Responsibilities:

Manage 80-100 existing accounts, acting as the voice of customers internally.
Conduct monthly check-ins to assess client satisfaction and needs.
Handle dissatisfaction in collaboration with Integration and Diver Success teams.
Use Hubspot for analytics to support satisfaction and growth.
Represent customer views in internal development processes.

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