Apply

Customer Success Manager

Posted about 2 months agoViewed

View full description

💎 Seniority level: Manager

📍 Location: United States

🔍 Industry: Data and Analytics

🏢 Company: Antenna👥 1-10InternetMusicMusic Streaming

Requirements:
NOT STATED
Responsibilities:
  • Manage customer relationships
  • Advocate for customer's business needs
  • Be an expert in Antenna data
Apply

Related Jobs

Apply

📍 United States

🧭 Full-Time

🔍 HVAC Software

🏢 Company: Pear VC

  • Extensive customer success experience
  • Experience in B2B SaaS or Home Services
  • High attention to detail
  • Exceptional written and verbal communication skills
  • Proven results in reducing churn and driving account expansion
  • Design and implement onboarding and support platform
  • Drive strategy for user onboarding and success
  • Serve as the voice of the customer
  • Organize Customer Relationship Management system
  • Develop HVAC training materials
  • Build client relationships and gather feedback
  • Lead on-site rollouts with enterprise customers
  • Support customers through various communication channels
  • Measure impact using analytics and metrics

Project ManagementData AnalysisAccount ManagementTrainingCRMFinancial analysisCustomer SuccessSaaS

Posted about 14 hours ago
Apply
Apply
🔥 Customer Success Manager
Posted about 16 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS or Technology

🏢 Company: Variacode👥 11-50ConsultingInformation TechnologySoftware

  • 3+ years of experience in account management or customer success
  • Proven track record of managing customer relationships
  • Experience with CRM tools such as Salesforce
  • Serve as primary point of contact for customer inquiries and discussions
  • Monitor data-driven insights for at-risk accounts
  • Conduct regular business reviews to assess customer health

Data AnalysisSalesforceNegotiationData visualizationCRMCustomer Success

Posted about 16 hours ago
Apply
Apply

📍 United States

🔍 SaaS

🏢 Company: Titan Cloud

  • At least 5 years of experience in a high growth technology firm (preferably SaaS) in Customer Success, Account Management, Consulting or Engagement Management
  • Proven track record of managing six to seven-figure engagements with enterprise customers and deliver outcomes for the customers that result in material ACV/ARR growth
  • A strategic thinker and creative problem solver
  • Analytical and detail oriented
  • Exceptional stakeholder management skills and be able to manages complex relationships with customers and partners
  • Has superior organizational skills and the ability to prioritize and deliver on multiple priorities
  • Strong technical aptitude and a passion for technology - ability to understand and explain complex technical products or issues
  • Be able to work in a high growth environment and comfortable navigating through ambiguity
  • Bachelor's degree in Business, Computer Science or related field
  • Own the ultimate success for a portfolio of Titan Cloud’s customer base; this includes seamless customer onboarding, project success, retention, and renewal
  • Define, drive, and demonstrate the value (ROI) delivered to Titan Cloud’s customer base
  • Define and oversee lifecycle processes/touchpoints, including exec sponsor program, EBR/QBR process, and “listening” points (e.g. on usage, program effectiveness)
  • Find ways to deeply understand our customers’ objectives and become a trusted right-hand advisor
  • Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth
  • Proactively monitor customer engagement and program effectiveness to identify potential risks and prevent customer churn
  • Drive and continuous improvement of customer reference ability, experience and health
  • Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
  • Partner with the Customer Success Team to create and enhance repeatable processes, presentations and playbooks
  • Personally manage customer escalations and methodical approaches towards resolution
  • Track customer metrics and maintain customer health scorecards with clear action plan

Project ManagementSQLData AnalysisProduct AnalyticsCI/CDRESTful APIsPresentation skillsAccount ManagementSales experienceData visualizationStakeholder managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted 1 day ago
Apply
Apply

📍 USA

🧭 Full-Time

🔍 Cybersecurity SaaS

🏢 Company: Immersive Labs

  • 3-5 years experience in customer success management or account management
  • Exceptional planning and communication skills
  • Experience in implementing customer solutions
  • Project management experience
  • Experience in cybersecurity is a plus
  • Partner with customers for onboarding and agree on outcomes
  • Train clients on product suite usage
  • Set customer strategies and measure success
  • Collaborate with professional services and support teams
  • Identify upsell and cross-sell opportunities

Project ManagementCybersecurityCustomer SuccessSaaS

Posted 2 days ago
Apply
Apply

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Percona

  • 3+ years of Account Management/Sales/Customer Success experience
  • Strong understanding of customer success strategies
  • Excellent English communication skills
  • Knowledge of Salesforce and marketing tools
  • Achieve renewal and expansion targets
  • Negotiate expansion opportunities
  • Analyze customer engagement for forecasts
  • Lead remote client meetings
  • Work cross-functionally with various teams
  • Drive customer adoption and success

SalesforceNegotiationAccount ManagementSales experienceCustomer Success

Posted 2 days ago
Apply
Apply

📍 United States, Canada

🧭 Full-Time

🔍 Customer Success

🏢 Company: AuditBoard

  • 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment.
  • Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred)
  • 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
  • Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
  • Possess the ability to interface with C-level executives to drive program strategy and ROI
  • Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
  • Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
  • Willingness and ability to travel within the U.S. and Canada as needed.
  • Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
  • Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
  • Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
  • Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
  • Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
  • Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
  • Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

SQLSalesforceCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsComplianceMS OfficeAccount ManagementTrainingClient relationship managementRelationship managementRisk ManagementStakeholder managementCustomer supportCustomer SuccessSaaSPowerPoint

Posted 2 days ago
Apply
Apply

📍 United States

🔍 Ad-tech

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed almost 2 years agoInternet

  • 2+ years of experience as a Customer Success Manager, preferably in the ad-tech industry.
  • Strong client management skills and the ability to understand and simplify complex technologies.
  • Knowledge or experience with programmatic user acquisition or retargeting is a plus.
  • Native or fluent English speaker with exceptional communication skills.
  • A proactive team player with a positive, “can-do” attitude.
  • Energetic, fun-loving, and driven, thriving in a dynamic environment.
  • Oversee smooth customer onboarding and ensure clients’ monthly budgets are fulfilled and scaled.
  • Collaborate closely with clients, sales, and product teams to ensure satisfaction and success.
  • Identify new business opportunities within the customer base by up-selling and cross-selling products.
  • Provide regular reporting, delivery analysis, and insights to clients on their use of the product.
  • Advocate for customers by gathering valuable feedback, case studies, and reviews.
  • Foster ongoing communication to maintain strong, long-lasting relationships with clients.

Data AnalysisRESTful APIsAccount ManagementClient relationship managementCRMCustomer SuccessSaaS

Posted 3 days ago
Apply
Apply

📍 United States

💸 34.0 - 54.4 USD per hour

🔍 Real Estate

  • Four-year degree or equivalent experience
  • At least 5 years’ experience in a client-facing position (e.g.customer success, sales, business solutions, support)
  • Knowledge of the real estate industry preferred
  • Strong communications and interpersonal skills
  • Demonstrated organizational and time management skills
  • Flexibility in scheduling to meet customer needs with short turnaround
  • Ability to manage project completion with tight deadlines
  • Ability to work efficiently and effectively on project teams
  • Act as a subject matter expert and advocate for Zillow Showcase, ensuring that implementation and adoption aligns with internal goals and customers’ specific expectations
  • Establishing immediate rapport and connection, quickly understand customer needs, and tactfully address challenges and concerns while driving the implementation forward
  • Serving as the primary consultant on Zillow Showcase for clients throughout the customer journey, owning a book of business comprising of our larger and more complex customers
  • Actively providing customers with mentorship on standard methodologies and suggesting system and process adjustments crucial for reaching customer goals
  • Influencing future lifetime value through higher product adoption, customer happiness and overall health scores
  • Hosting monthly Business Reviews to discuss engagement, updated customer goals and share business or product updates
  • Delivering training sessions to new users through phone/web-based or in-person interactions.
  • Representing the Customer Success team in cross-functional efforts with other internal Zillow teams to determine renewal strategy and identify expansion opportunities

Project ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsMicrosoft ExcelAgile methodologiesRESTful APIsMentoringNegotiationInterpersonal skillsAccount ManagementTrainingJSONClient relationship managementSales experienceTeam managementStakeholder managementCRMCustomer supportCustomer SuccessSaaSPowerPoint

Posted 3 days ago
Apply
Apply

📍 United States, Canada

🧭 Full-Time

🔍 Data and Technology

  • 5+ years customer service experience
  • In-depth knowledge of Unemployment Cost Management Services
  • Associate's degree or equivalent experience
  • Resolve customer complaints and issues promptly
  • Provide information on claims metrics and program enhancements
  • Maintain accurate records of customer interactions
  • Handle escalated customer issues
  • Conduct business reviews in partnership with Relationship Manager
  • Collaborate with other departments to resolve complex issues
  • Follow up on client issues and deliver results to customers

Data AnalysisSalesforceAnalytical SkillsProblem SolvingCustomer service

Posted 3 days ago
Apply
Apply

📍 United States, Canada

🧭 Full-Time

🔍 Artificial Intelligence, SaaS

🏢 Company: DigitalGenius👥 51-100💰 $14,750,000 Series A about 7 years agoCustomer ServiceArtificial Intelligence (AI)E-CommerceMachine LearningGenerative AIImage Recognition

  • 2+ years client management experience in SaaS
  • Bachelor’s Degree - MBA or technical degree a plus
  • Proficiency in SFDC, Zendesk, Freshdesk, and/or Excel
  • Exceptional presentation and relationship skills
  • Manage multiple projects for clients across all segments
  • Understand customer requirements to scope projects
  • Responsible for product performance reporting and business-value analyses
  • Create implementation plans and project timelines with clients
  • Communicate project requirements and manage customer inquiries

Project ManagementData AnalysisSalesforceCustomer serviceReportingSaaS

Posted 3 days ago
Apply

Related Articles

Posted 6 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

Posted 6 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Posted 6 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Posted 6 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Posted 6 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.