Apply📍 United States
💸 34.0 - 54.4 USD per hour
🔍 Real Estate
- Four-year degree or equivalent experience
- At least 5 years’ experience in a client-facing position (e.g.customer success, sales, business solutions, support)
- Knowledge of the real estate industry preferred
- Strong communications and interpersonal skills
- Demonstrated organizational and time management skills
- Flexibility in scheduling to meet customer needs with short turnaround
- Ability to manage project completion with tight deadlines
- Ability to work efficiently and effectively on project teams
- Act as a subject matter expert and advocate for Zillow Showcase, ensuring that implementation and adoption aligns with internal goals and customers’ specific expectations
- Establishing immediate rapport and connection, quickly understand customer needs, and tactfully address challenges and concerns while driving the implementation forward
- Serving as the primary consultant on Zillow Showcase for clients throughout the customer journey, owning a book of business comprising of our larger and more complex customers
- Actively providing customers with mentorship on standard methodologies and suggesting system and process adjustments crucial for reaching customer goals
- Influencing future lifetime value through higher product adoption, customer happiness and overall health scores
- Hosting monthly Business Reviews to discuss engagement, updated customer goals and share business or product updates
- Delivering training sessions to new users through phone/web-based or in-person interactions.
- Representing the Customer Success team in cross-functional efforts with other internal Zillow teams to determine renewal strategy and identify expansion opportunities
Project ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsMicrosoft ExcelAgile methodologiesRESTful APIsMentoringNegotiationInterpersonal skillsAccount ManagementTrainingJSONClient relationship managementSales experienceTeam managementStakeholder managementCRMCustomer supportCustomer SuccessSaaSPowerPoint
Posted 3 days ago
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