Remote Jobs in the UK

Customer support

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1,198 jobs found.

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🔥 Customer Delight Specialist

Posted about 6 hours ago

📍 North and South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman

🔧 Requirements

1-2+ years of experience in customer-facing roles with a technical software product
Excellent Communicator
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

💡 Responsibilities

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

Communication Skills Customer service Relationship building Problem-solving skills Empathy Troubleshooting Active listening Technical support CRM Customer support Customer Success SaaS

Posted about 6 hours ago

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🔥 Quality Assurance Associate - Taiwan - Internal Job Posting

Posted about 7 hours ago

📍 Taiwan

🔍 Customer Support

🏢 Company: Keywords Studios💰 Post-IPO Equity 11 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🔧 Requirements

Over 2 years experience in customer support or contact center industry.
Native level Traditional and Simplified Chinese language ability.
Advanced English Skills
Hands-on experience in Quality Assurance
Proficiency in Excel with excellent analytical abilities

💡 Responsibilities

Monitors and audits transactions performed by representatives.
Ensures that transaction monitoring goals are met.
Ensures that work outputs are in compliance with Client quality transaction monitoring guidelines.
Ensures integrity of generated data.
Reviews and analyzes data on results and highlights areas for improving customer experience.
Calibrates with internal Process and Security Auditors, Trainers, Team Supervisors, and external counterparts.
Generates quality reports and insights for operations and/or clients.
Attends and / or facilitates conference calls and meetings with clients and/or other internal departments regarding QA data and issues.
Participate in building high quality standards for customer service

Data Analysis Communication Skills Analytical Skills Microsoft Excel Quality Assurance Customer support

Posted about 7 hours ago

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🔥 Field Service Technical Advising Specialist

Posted about 7 hours ago

📍 South Africa

🔍 Railway

🏢 Company: wabtec_careers

🔧 Requirements

Tertiary education in Engineering or applicable technical training together with 5 years applicable experience in the railway industry
Experience and proficiency with a PC, email as well as Microsoft office applications
Ability to work in railroad locomotive shop environment
Professional demeanor and appearance representing Wabtec’s to multiple customers
Strong oral and written communication skills
Ability to speak, read and write English fluently

💡 Responsibilities

Provide guidance with customers to ensure all the required tools are available.
Provide recommendations on the maintenance material requirements
Provide the job training on locomotive systems and product safety
Provide guidance on how to use Wabtec digital & mechanical tools
Advice & coaching during troubleshooting of faults and diagnosis
Advice & coaching during scheduled maintenance
Perform failure root courses analysis
Analyses of failure trends using collected locomotives data
Ensure environmental health and safety awareness during repairs and maintenance.
Locomotive data collection and management/shop advisor

Data Analysis Java Communication Skills Analytical Skills Problem Solving Customer service Mentoring Linux Documentation MS Office Reporting Training Troubleshooting Writing Active listening Technical support Data analytics Customer support English communication

Posted about 7 hours ago

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🔥 Technical Support Representative, Tier 1 (Mexico Remote)

Posted about 7 hours ago

📍 Mexico

🧭 Full-Time

🔍 Education

🔧 Requirements

Bachelor’s degree or experience working in a customer support role
3+ years prior technical support representative experience, ideally supporting a global enterprise environment
Fluent spoken/written English & Spanish
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
Excellent computer skills
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products
Excellent planning and organisational skills
Ability to work with sensitive and confidential material and possess excellent judgement
Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
Broad understanding of web technologies and Software as a Service (SaaS)

💡 Responsibilities

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.

Mac OS X Problem Solving Microsoft Office RESTful APIs Linux Excellent communication skills Troubleshooting Technical support Customer support SaaS

Posted about 7 hours ago

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🔥 Customer Service Specialist - Work from Home

Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 15.0 USD per hour

🔍 Customer Service

🏢 Company: QRG

🔧 Requirements

Problem solve and de-escalate unique situations while sustaining a high-paced call volume
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders

💡 Responsibilities

Handle inbound customer calls
Assist customers with their orders and accounts by problem-solving
Drive sales and promote products effectively

Communication Skills Problem Solving Customer service Attention to detail Multitasking Troubleshooting Active listening Data entry Computer skills Customer support

Posted about 7 hours ago

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🔥 Customer Service Specialist - Work from Home

Posted about 7 hours ago

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

🔧 Requirements

Problem solve and de-escalate unique situations
Learn and work in a virtual environment with a set schedule
Communicate with a variety of customer styles

💡 Responsibilities

Handle inbound customer calls
Assist customers with their orders and accounts by problem-solving
Drive sales and promote products effectively

Communication Skills Problem Solving Customer service Adaptability MS Office Teamwork Troubleshooting Active listening Data entry Computer skills Customer support

Posted about 7 hours ago

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🔥 (Fluent English and Russian) Customer Support Consultant (Romania)

Posted about 7 hours ago

📍 Romania

🔍 Financial Technology

🏢 Company: SupportYourApp👥 1001-5000💰 almost 3 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🔧 Requirements

Excellent English and Russian language (at least C1 for both spoken and written)
Experience in customer service
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

💡 Responsibilities

Provide exceptional customer support in the blockchain sector via chats and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies

Customer service CRM Customer support English communication

Posted about 7 hours ago

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🔥 (Fluent English and Russian) Customer Support Consultant (Latvia)

Posted about 7 hours ago

📍 Latvia

🔍 Financial Technology

🔧 Requirements

Excellent English and Russian language (at least C1 for both spoken and written)
Experience in customer service
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

💡 Responsibilities

Provide exceptional customer support in the blockchain sector via chats and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies

Analytical Skills Customer service CRM Customer support English communication

Posted about 7 hours ago

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🔥 Onboarding Coach

Posted about 7 hours ago

📍 Latin America

🔍 Hospitality

🏢 Company: Third-Party Job Posts

🔧 Requirements

1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles
Experience in hospitality/tourism
Communication skills and a positive attitude
Fluent English
Fluent in Spanish and/or Portuguese, French, Italian is a differential and a plus
Problem-solving skills and emotional management
Compatible graduation course (completed)
More than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection

💡 Responsibilities

Responsible for onboarding, training and the overall success of each client using the Cloudbeds platform through video conferencing, phone calls and emails
Follow up with new accounts and assist with the onboarding process
Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
Partner and work closely with Sales to define and achieve customers’ success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers.
Answer product and service questions via our email ticketing system
Troubleshoot and make outbound calls for escalated issues and onboarding calls
Use training materials to keep up-to-date with the latest system updates
Attend company-wide online training sessions
Act as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of Cloudbeds’ products.
Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
Develop and maintain a deep understanding of customers’ business drivers and operational goals, and steer our product to align with those initiatives.
Gather client feedback and requirements for future releases of the software.
Enter critical support and activity notes in salesforce
Help create and/or translate new tutorials as needed by contributing content to the database of support articles

Communication Skills Problem Solving Customer service RESTful APIs Coaching Account Management Fluency in English Training Troubleshooting Relationship management Sales experience CRM Software Engineering Customer support

Posted about 7 hours ago

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🔥 Technical Support Specialist

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 Hospitality

🏢 Company: Duetto Research

🔧 Requirements

2+ years of experience in the hospitality industry or hospitality technology space.
Prior experience in technical support, including familiarity with ticketing/case management systems, data analysis, and troubleshooting integrations.
Comfortable using tools like Excel, XML, or APIs to investigate data-related issues.
Able to quickly learn new systems, adapt to evolving product features, and address unique customer scenarios.
Excellent written and verbal communication skills. Fluency in English is required, and proficiency in an additional language is preferred.
Able to work effectively in a fully remote environment, leveraging collaboration tools (e.g., Slack, Google Meet) to stay connected and maintain productivity.
Demonstrated ability to share knowledge and best practices, contributing to a supportive team culture.
Proven ability to handle changing priorities, adapt to new challenges, and remain calm under pressure.
Strong critical thinking skills to diagnose issues, identify root causes, and develop creative solutions.

💡 Responsibilities

Self-assign cases within your skill set while continually taking on more complex issues to grow your expertise.
Investigate and resolve a wide range of technical inquiries, from data discrepancies and integrations to user interface guidance.
Manage approximately 125 cases per month across the full suite of Duetto products, ensuring timely and accurate solutions.
Resolve cases by leveraging or creating a knowledge article to expand our Resource Hub.
Author at least two new articles per month to enhance our knowledge base and enable self-service.
Engage in Swarming sessions where Specialists collectively troubleshoot complex or unfamiliar issues.
Ask for help when needed and offer your expertise to teammates, fostering a supportive, solution-oriented environment.
Recognize when customer-reported issues stem from software defects.
Accurately document and escalate these findings to the R&D team, ensuring prompt attention and resolution.
Communicate clearly, empathetically, and professionally throughout the case lifecycle.
Provide guidance that is easy for customers to understand, regardless of their technical background.

SQL Data Analysis API testing Communication Skills Problem Solving Customer service Adaptability Troubleshooting JSON Data entry Technical support Scripting Customer support English communication

Posted about 8 hours ago

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