Quality Assurance Associate - Taiwan - Internal Job Posting

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Requirements:

• Over 2 years experience in customer support or contact center industry.
• Native level Traditional and Simplified Chinese language ability.
• Advanced English Skills
• Hands-on experience in Quality Assurance
• Proficiency in Excel with excellent analytical abilities

Responsibilities:

• Monitors and audits transactions performed by representatives.
• Ensures that transaction monitoring goals are met.
• Ensures that work outputs are in compliance with Client quality transaction monitoring guidelines.
• Ensures integrity of generated data.
• Reviews and analyzes data on results and highlights areas for improving customer experience.
• Calibrates with internal Process and Security Auditors, Trainers, Team Supervisors, and external counterparts.
• Generates quality reports and insights for operations and/or clients.
• Attends and / or facilitates conference calls and meetings with clients and/or other internal departments regarding QA data and issues.
• Participate in building high quality standards for customer service