Customer Success Job Salaries

Find salary information for remote positions requiring Customer Success skills. Make data-driven decisions about your career path.

Customer Success

Median high-range salary for jobs requiring Customer Success:

$157,366.67

This analysis is based on salary ranges collected from 271 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $110,245.94 - $157,366.67

25% of job descriptions advertised a maximum salary above $193,333.33.
5% of job descriptions advertised a maximum salary above $278,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Cross-functional Team Leadership, Sales experience and Analytical Skills. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Cross-functional Team Leadership
30% jobs mention Cross-functional Team Leadership as a required skill. The Median Salary Range for these jobs is $120,000 - $174,600
- 25% of job descriptions advertised a maximum salary above $225,000.
- 5% of job descriptions advertised a maximum salary above $300,000.
Sales experience
49% jobs mention Sales experience as a required skill. The Median Salary Range for these jobs is $111,500 - $171,100
- 25% of job descriptions advertised a maximum salary above $210,950.
- 5% of job descriptions advertised a maximum salary above $278,000.
Analytical Skills
32% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $115,000 - $170,500
- 25% of job descriptions advertised a maximum salary above $205,000.
- 5% of job descriptions advertised a maximum salary above $297,930.
Communication Skills
56% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $114,100 - $160,000
- 25% of job descriptions advertised a maximum salary above $200,000.
- 5% of job descriptions advertised a maximum salary above $278,000.
Account Management
53% jobs mention Account Management as a required skill. The Median Salary Range for these jobs is $106,000 - $160,000
- 25% of job descriptions advertised a maximum salary above $197,500.
- 5% of job descriptions advertised a maximum salary above $287,755.
Data Analysis
48% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $115,000 - $160,000
- 25% of job descriptions advertised a maximum salary above $200,000.
- 5% of job descriptions advertised a maximum salary above $299,120.
Project Management
38% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $110,000 - $160,000
- 25% of job descriptions advertised a maximum salary above $195,000.
- 5% of job descriptions advertised a maximum salary above $282,360.
CRM
34% jobs mention CRM as a required skill. The Median Salary Range for these jobs is $109,500 - $160,000
- 25% of job descriptions advertised a maximum salary above $200,000.
- 5% of job descriptions advertised a maximum salary above $277,520.
SaaS
46% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $109,500 - $150,000
- 25% of job descriptions advertised a maximum salary above $190,625.
- 5% of job descriptions advertised a maximum salary above $278,000.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Cybersecurity, Pharmaceuticals, Biotech and Software Development. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Cybersecurity
3% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $150,000 - $180,000
- 25% of job descriptions advertised a maximum salary above $255,250.
- 5% of job descriptions advertised a maximum salary above $260,000.
Pharmaceuticals, Biotech
1% jobs are in Pharmaceuticals, Biotech industry. The Median Salary Range for these jobs is $93,800 - $174,200
- 25% of job descriptions advertised a maximum salary above $193,050.
- 5% of job descriptions advertised a maximum salary above $211,900.
Software Development
17% jobs are in Software Development industry. The Median Salary Range for these jobs is $124,950 - $168,000
- 25% of job descriptions advertised a maximum salary above $214,250.
- 5% of job descriptions advertised a maximum salary above $278,000.
Construction
1% jobs are in Construction industry. The Median Salary Range for these jobs is $120,000 - $160,603
- 25% of job descriptions advertised a maximum salary above $235,057.
- 5% of job descriptions advertised a maximum salary above $259,875.
B2B SaaS
1% jobs are in B2B SaaS industry. The Median Salary Range for these jobs is $110,967.5 - $155,000
- 25% of job descriptions advertised a maximum salary above $164,637.5.
- 5% of job descriptions advertised a maximum salary above $167,850.
DevSecOps
1% jobs are in DevSecOps industry. The Median Salary Range for these jobs is $125,000 - $150,000
Software as a Service (SaaS)
10% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $107,200 - $140,000
- 25% of job descriptions advertised a maximum salary above $161,000.
- 5% of job descriptions advertised a maximum salary above $302,749.2.
Healthcare
4% jobs are in Healthcare industry. The Median Salary Range for these jobs is $105,000 - $133,371
- 25% of job descriptions advertised a maximum salary above $204,150.
- 5% of job descriptions advertised a maximum salary above $346,620.
EdTech
2% jobs are in EdTech industry. The Median Salary Range for these jobs is $84,920 - $109,080
- 25% of job descriptions advertised a maximum salary above $160,000.
- 5% of job descriptions advertised a maximum salary above $200,000.
Agriculture
1% jobs are in Agriculture industry. The Median Salary Range for these jobs is $75,500 - $84,000
- 25% of job descriptions advertised a maximum salary above $118,000.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Customer Business Partner

Posted 23 minutes ago

📍 United States

🧭 Full-Time

💸 80000.0 - 99000.0 USD per year

🔍 Consumer Package Goods (CPG)

🏢 Company: global

🔧 Requirements

Bachelor’s degree and 2+ years of progressive experience in exempt/upper level management of customer development, and proficient in customer, category and trade management
Experience presenting to Executive Level staff
Strong oral, verbal and written communication skills, results and strategy orientation, business intuition, business management and planning, brand management, leadership, building strong relationships, statistics and quantitative business analysis, change management and team management
Mentoring, networking, employee training and development, resource management, prioritization, cross-functional, superior customer service and problem solving
Ability to travel up to 25%

💡 Responsibilities

Deliver Net Sales, Contribution, Category Share, and DPSM Objectives for assigned customer team and BU(s)
Adhere to Trade Promotion and dead net pricing guidelines
Achieve JBP goals that are mutually agreed upon with assigned customer
Collaboratively build and implement the customer business plan
Manage delivery of plan and business objectives; check and adjust as necessary
Maintain trusted relationship with assigned customer to ensure KC is positioned as a trusted partner to lean on in achieving business objectives
Accountability and ownership for delivering results by looking to solve gaps with existing resources, trade dollars and engage with BU sales as needed to solve
Conduct business and data analysis to build data driven recommendations for improvements and advancements

Leadership Project Management Adobe Creative Suite Business Analysis Business Development Data Analysis Cross-functional Team Leadership Strategy REST API Analytical Skills Microsoft Excel Customer service Microsoft Office Mentoring Negotiation Presentation skills Time Management Written communication Excellent communication skills Account Management Verbal communication Cross-functional collaboration Relationship management Sales experience Data visualization Team management Strategic thinking Digital Marketing CRM Financial analysis Customer Success Budget management

Posted 23 minutes ago

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🔥 Sales Enablement Program Manager - Onboarding

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 89845.0 - 120800.0 USD per year

🔍 Sales Enablement

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

5-7 years of experience developing eLearning content and reporting learner success.
5-7 years of experience developing, coordinating and facilitating training sessions for audiences of 10-50 learners. (live or virtual)
Track record of delivering interactive experiences that demonstratively improve audience engagement.
Demonstrable experience building educational curriculum that effectively guides learners through their learning journey.
Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.
A solid understanding of Samsara products with the ability to quickly learn new technologies.
Experience implementing modern learning theories and methodologies.

💡 Responsibilities

Drive strategic partnerships with enablement & sales leadership to uplevel existing Sales Onboarding and Ramping Programs (first 3 quarters of new hire tenure).
Own the production and distribution of eLearning coursework for new hires, including regularly auditing content to ensure accuracy as well as regularly reporting learner progress/completion.
Continuously improve training content with data-driven insights, alignment to internal product and process changes, and creativity informed by industry best practices.
Lead conversations and cross-functional alignment with multiple stakeholders to build programs that support business objectives and drive measurable results.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Salesforce Content creation Communication Skills Training Cross-functional collaboration Sales experience Change Management Customer Success

Posted about 2 hours ago

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🔥 Senior Customer Marketing Manager - Strategic Advocacy

Posted about 3 hours ago

📍 United States

🧭 Full-Time

💸 110967.5 - 167850.0 USD per year

🔍 B2B SaaS

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

8+ years of experience in customer advocacy, customer marketing, and/or marketing program management in a B2B SaaS environment
Proven ability to build and scale customer advocacy programs, driving measurable business impact and fueling GTM initiatives
Exceptional storytelling skills — you are a business-savvy storyteller who can craft compelling, human-centered narratives with strong data-driven insights and no fluff
Highly organized and execution-focused, with outstanding project management skills and the ability to manage multiple initiatives with high quality and on deadline
Deep curiosity and customer obsession—you naturally seek to understand customer behaviors, motivations, blockers, and goals and incorporate these insights into daily execution
Strong cross-functional collaborator, able to influence and partner effectively with Sales, Customer Success, Marketing, and Product teams
Excellent verbal and written communication skills, with a knack for developing authentic customer relationships and driving engagement
Results-driven with strong analytical skills, capable of measuring the effectiveness of advocacy programs and optimizing for greater impact
Passionate about serving and amplifying customer voices, with a customer-first mindset at the core of everything you do
Bachelor’s degree from a 4-year institution or equivalent experience required

💡 Responsibilities

Lead the Strategic Partnership Program (SPP): Develop and execute tailored co-marketing plans with Samsara’s most strategic customers to create compelling advocacy assets.
Scale the Customer Speaker Program: Build and maintain a repository of engaged customer advocates who are strong speakers.
Fuel go-to-market initiatives with customer advocacy: Align advocacy efforts with GTM priorities by integrating top customer stories into high-impact campaigns, product launches, and events.
Deepen customer relationships to drive retention and expansion: Engage top advocates through exclusive sponsorships, events, and storytelling opportunities that showcase their successes while strengthening their connection to Samsara.
Support Samsara’s flagship customer conference and key events: Drive customer storytelling, speaker recruitment, and engagement for Samsara’s annual user conference and other marquee events.
Optimize and scale internal processes: Mature internal workflows, tools, and automation to streamline speaker sourcing, tracking, and fulfillment.
Measure and optimize program impact: Track key advocacy metrics, analyze engagement data, and use insights to refine program strategies.

Project Management Salesforce Strategic Management Excellent communication skills Cross-functional collaboration Marketing Customer Success SaaS

Posted about 3 hours ago

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🔥 Project Manager

Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 86500.0 - 129500.0 USD per year

🔍 Software Development

🏢 Company: Classy👥 251-500💰 Series D over 3 years agoCrowdfunding Non Profit Events Software

🔧 Requirements

5-7 years of Project Management experience
Experience managing large-scale projects
Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
Demonstrated ability to prioritize and manage workflow to meet deadlines
Strong people skills to lead collaboration across functions and organizations
Experience identifying and implementing process improvements
Superior analytical, problem-solving and critical thinking abilities
Excellent organization and planning skills

💡 Responsibilities

Serve as an Senior Project Manager for the post-sales customer journey for complex, Enterprise Customers
Support evaluation of opportunities, review requirements, develop Statement of Works, support solution design, create schedule and cost estimates
Gather information from customers to evaluate their needs and create bespoke implementation solutions
Responsible for completion of deliverables, execution of the implementation and overall project success.
Develop unique project artifacts as required for complex customer projects
Creatively solution to solve unique customer problems to meet use case requirements
Identify, monitor and communicate project risks and scope changes that may arise during the implementation.
Ensure the services delivered conform to what has been contractually agreed between client and Classy.
Build strong relationships with all internal and external project stakeholders.
Manage resource planning and utilization.
Own and drive process improvements, internal projects, implementation success, and software documentation.
Mentor junior members of the team and own training responsibility for new team members and upleveling junior staff

Project Management Agile Salesforce SCRUM Project Coordination Cross-functional Team Leadership Resource Planning Account Management Client relationship management Risk Management Stakeholder management Process improvement Customer Success SaaS

Posted about 4 hours ago

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🔥 Customer Success Manager

Posted about 4 hours ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted about 4 hours ago

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🔥 Allergy Territory Account Specialist - Toms River - Philadelphia - Remote

Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 114100.0 - 211900.0 USD per year

🔍 Pharmaceuticals, Biotech

🔧 Requirements

2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Business Intelligence Business Operations Communication Skills Analytical Skills Collaboration Customer service Compliance Problem-solving skills Account Management Teamwork Negotiation skills Training Cross-functional collaboration Relationship management Sales experience Market Research Customer Success

Posted about 4 hours ago

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🔥 Implementations Services Manager

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 85000.0 - 100000.0 USD per year

🔍 GRC

🏢 Company: LogicGate👥 101-250💰 $113,000,000 Series C over 3 years agoCompliance SaaS Risk Management Cyber Security Enterprise Software Software

🔧 Requirements

3+ years of experience in consulting, project management, software implementations, or a similar role.
2+ years of experience in GRC industry or related industries
Intermediate to advanced technical knowledge working in Excel or a similar product
Experience managing multiple large projects at a time and working with executive-level stakeholders
Experience with budget management, scoping, and working with internal and external stakeholders
Experience with banking and financial services is preferred

💡 Responsibilities

Own new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
Serve as a dedicated project manager for all assigned implementations
Consult with customers to deliver the appropriate implementation experience based on each customer’s maturity while focusing on time-to-value for our customers
Utilize our application templates as an accelerator to get customers up and running quickly, applying configuration changes as needed
Configure highly customized use cases on Risk Cloud based on unique customer requirements
Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey
Conduct highly effective meetings with customers over web conference

Project Management Agile Salesforce SCRUM Project Coordination REST API Client relationship management Risk Management Stakeholder management Customer Success Budget management

Posted about 5 hours ago

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🔥 Medical Science Liaison (MSL) ONC Solid Tumor - Miami Region - Remote

Posted about 6 hours ago

📍 United States of America

💸 166400.0 - 274800.0 USD per year

🔍 Pharmaceutical

🔧 Requirements

Graduate degree in science or healthcare required; doctoral degree preferred (MD, PhD, DNP, PharmD, etc)
0-7 years of experience in a Field Medical position or related field
Strong clinical knowledge including pharmacotherapy, treatment guidelines, clinical research processes, medical expert engagement strategies, and FDA promotional guidelines, regulations, and ethical guidelines applied to the pharmaceutical industry is required.
Candidates will perform their duties in accordance with applicable law, regulations, and Novartis policies.

💡 Responsibilities

Leverage scientific expertise and market knowledge to establish and build professional relationships and engage with HCPs
Engage with customers - customer engagements may include but are not limited to: emerging data discussions, clinical trial activities, uncovering barriers in patient journey, understanding market dynamics within their territory, exploration of areas of unmet medical need, pipeline discussions, educating on disease state and product, capturing adverse events, and capturing medical insights through all stages of product lifecycle.
Demonstrate strategic territory vision and ensure appropriate territory identification, mapping, and planning of Medical Engagements (MEs) and Key Accounts as aligned to medical strategy and in collaboration with internal Novartis colleagues.
Provide clinical trial support for company sponsored trials facilitating relevant medical activities and working cross-functionally with Medical Affairs and Clinical Operations colleagues.
Regularly and effectively collaborates with internal colleagues (e.g., HEOR, access, marketing, commercial, sales) within the assigned therapeutic area and territory to advance clinical practice while maintaining customer centricity and a One Novartis approach in accordance with Novartis compliance standards.
Maintain in-depth knowledge of assigned therapeutic area and Novartis compounds to serve as a medical resource to customers and internal colleagues (in accordance with Working Practice Documents).
Maintain in-depth knowledge of internal policies and external regulations (e.g., field medical Working Practice Document (WPD), travel policy, expense policy, state and local laws, institutional policies) and how they affect day-to-day responsibilities.
Execute all administrative responsibilities and training (e.g., Veeva CRM, voicemail, e-mail, expense reports, compliance modules, etc.) in a timely manner, including profiling of core customers and ensuring up-to-date information in the CRM.
Champion emerging responsibilities as strategic priorities and territory needs evolve
Proactively drive personal and professional development.

Project Management Data Analysis Product Development Communication Skills Analytical Skills Collaboration Microsoft Excel Customer service Microsoft Office Negotiation Presentation skills Written communication Compliance Interpersonal skills Networking Relationship building Problem-solving skills MS Office Account Management Teamwork Research Training Active listening Market Research Strategic thinking CRM Customer Success PowerPoint

Posted about 6 hours ago

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🔥 Senior Account Executive

Posted about 6 hours ago

📍 United States, Canada

🧭 Full-Time

💸 175000.0 - 216000.0 USD per year

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

Minimum of 3 years of B2B SaaS sales experience - bonus points for previous experience in a tech start-up selling into finance and exposure to accounting
Preferably experience in procurement and accounts payable software
Able to close mid-market deals with minimal executive sponsorship
Strong track record of success crushing sales quotas and comfortable closing deals ranging from $30K-$75K+
A competitive attitude with an aptitude and experience developing your own business opportunities and seeing them through to the final sale

💡 Responsibilities

Guide the office of the CFO and other executive decision makers at mission driven companies on their spend management and procurement journeys.
Leverage our comprehensive Procure-to-Pay platform to help your customers create visibility and control to reduce their spend while optimizing procurement, contract management, and accounts payable processes to achieve breakthrough financial results.
Build strong customer relationships and develop strategic territory or vertical plans.
Orchestrate every step of the sales cycle, from opportunity identification to closing deals, and will be rewarded for exceeding targets with a top-tier compensation package.

Salesforce RESTful APIs Account Management Negotiation skills Client relationship management Budgeting Sales experience Lead Generation CRM Financial analysis Customer Success SaaS

Posted about 6 hours ago

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🔥 Customer Success Manager

Posted about 6 hours ago

📍 Canada

🧭 Full-Time

💸 73000.0 - 90000.0 CAD per year

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

3+ years of Customer Success experience in SaaS
Experience within B2B SaaS
Experience within Fintech
Strong problem-solving skills and a self-starter attitude
Customer-centric mindset; challenges the status quo and finds a better way
Understands our customer personas and the goals and challenges of our target market
Excellent written and verbal communication skills both internally and externally
Keeps up to date on trends and news from the industry, our competitors, and our target market
Shares Procurify values of Compassion, Courage, Creativity and Curiosity
Comfortable working independently as well as part of a team in a fast-paced environment

💡 Responsibilities

Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal
Build and nurture long-term relationships with customers, ensuring they achieve their business objectives
Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify
Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing
Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth
Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations

Communication Skills Customer service Relationship building Problem-solving skills Account Management Active listening Client relationship management Cross-functional collaboration CRM Customer Success SaaS

Posted about 6 hours ago

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Shown 10 out of 305

Customer Success Job Salaries

Median high-range salary for jobs requiring Customer Success:

Skills and Salary

Cross-functional Team Leadership

Sales experience

Analytical Skills

Communication Skills

Account Management

Data Analysis

Project Management

CRM

SaaS

Industries and Salary

Cybersecurity

Pharmaceuticals, Biotech

Software Development

Construction

B2B SaaS

DevSecOps

Software as a Service (SaaS)

Healthcare

EdTech

Agriculture

Jobs