Implementations Services Manager

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Requirements:

• 3+ years of experience in consulting, project management, software implementations, or a similar role.
• 2+ years of experience in GRC industry or related industries
• Intermediate to advanced technical knowledge working in Excel or a similar product
• Experience managing multiple large projects at a time and working with executive-level stakeholders
• Experience with budget management, scoping, and working with internal and external stakeholders
• Experience with banking and financial services is preferred

Responsibilities:

• Own new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Serve as a dedicated project manager for all assigned implementations
• Consult with customers to deliver the appropriate implementation experience based on each customer’s maturity while focusing on time-to-value for our customers
• Utilize our application templates as an accelerator to get customers up and running quickly, applying configuration changes as needed
• Configure highly customized use cases on Risk Cloud based on unique customer requirements
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
• Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey
• Conduct highly effective meetings with customers over web conference