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Customer Success Manager

Posted about 5 hours agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: Canada

💸 Salary: 73000.0 - 90000.0 CAD per year

🔍 Industry: SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsCustomer serviceRelationship buildingProblem-solving skillsAccount ManagementActive listeningClient relationship managementCross-functional collaborationCRMCustomer SuccessSaaS

Requirements:
  • 3+ years of Customer Success experience in SaaS
  • Experience within B2B SaaS
  • Experience within Fintech
  • Strong problem-solving skills and a self-starter attitude
  • Customer-centric mindset; challenges the status quo and finds a better way
  • Understands our customer personas and the goals and challenges of our target market
  • Excellent written and verbal communication skills both internally and externally
  • Keeps up to date on trends and news from the industry, our competitors, and our target market
  • Shares Procurify values of Compassion, Courage, Creativity and Curiosity
  • Comfortable working independently as well as part of a team in a fast-paced environment
Responsibilities:
  • Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal
  • Build and nurture long-term relationships with customers, ensuring they achieve their business objectives
  • Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify
  • Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing
  • Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth
  • Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations
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