Flashpoint

Flashpoint Limited offers internet services, including the Encountra content management system.

1-10 employees

SEO

Private Company

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Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions6

Remote in CanadaFull-TimeCybersecurityPosted

Associate Customer Support Engineer

Provide prompt, efficient technical assistance to customers through a ticketing system, web meetings, or phone
Own and monitor support queues to maintain balanced workloads and hit turnaround standards
Troubleshoot and resolve customer issues end to end, from first response through resolution
Document customer interactions, including troubleshooting steps and resolutions, in a ticketing system
Spot trends in customer requests and turn them into knowledge base articles or documentation
Partner with Engineering or Product teams to escalate and resolve complex technical issues

CybersecurityRESTful APIsDocumentation+3 more

Showing 1 of 6 positions

About Flashpoint

Flashpoint is a pioneering leader in threat data and intelligence, empowering commercial enterprises and government agencies worldwide. You'll work to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, Flashpoint delivers unparalleled depth, breadth, and speed of data from highly relevant sources, enriched by human insights. Their solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud, and brand protection. The result: customers safeguard critical assets, avoid financial loss, and protect lives.

How We Work

Flashpoint's culture is shaped by its four core values: Cultivate Customer Value, Execute as One Team, Pursue Excellence, and Operate with Integrity. You will find a diverse team spanning 8 countries with over 35 languages spoken. Flashpoint prioritizes a remote-first flexibility and work-life balance, fostering an environment where team members feel welcome and supported. Management trusts individuals to excel without constant oversight.

Engineering at Flashpoint

Flashpoint's core offering is the Ignite platform, an AI-enhanced threat intelligence solution. Engineers at Flashpoint solve challenging problems by integrating AI and human expertise to provide actionable intelligence. The platform gathers 3.6+ petabytes of threat intelligence from deep and dark web forums, criminal marketplaces, and encrypted chat channels. Flashpoint emphasizes automation and accessibility in its technology stack, utilizing tools like Google Cloud Platform and Jenkins. You will be working with a system that uses both active and passive vulnerability scanners for early detection.

Why Join Us

Make a real-world impact by protecting critical assets and lives from evolving threats.
Benefit from continuous learning and development opportunities with clear career paths.
Contribute to a diverse and inclusive culture that values your unique background and experiences.
Work in a remote-friendly environment that emphasizes work-life balance and trust.
Collaborate with a highly intelligent, supportive team eager to tackle complex challenges.

Benefits & Perks

Comprehensive health & wellness benefits.
Competitive salary & compensation plans, with sales roles offering strong on-target earning potential.
Retirement plan with 401(k) matching.
Balanced paid time off and company-paid holidays.
Remote worker allowances.
Gym reimbursements and expensed lunches.
Learning and development opportunities.