OuterSignal

OuterSignal provides AI-driven customer data enrichment and persona insights for ecommerce and digital brands.

1-10 employees
Customer Service
Private Company

Open Positions4

United StatesFull-TimeE-commercePosted
  • Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
  • Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
  • Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
  • Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
  • Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
  • Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
  • Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers
Showing 1 of 4 positions

About OuterSignal

OuterSignal is revolutionizing how ecommerce brands truly understand their customers, moving beyond basic order data to reveal the full 95% of their customer's story. The company pioneers AI-driven data enrichment, attaching over 100 demographic, professional, and behavioral signals to each customer record. This allows brands to segment audiences, identify high-value buyers, and tailor messaging with unprecedented precision. Serving hundreds of brands, OuterSignal is experiencing rapid growth, expanding at 50% month-over-month within its first six months of operation, backed by a world-class investor base. You will join a small, high-performing team operating within a remote-first culture that champions autonomy and direct impact. Team members work alongside the founding team, contributing significantly to the company's trajectory and product development. Decisions are collaborative, and customer insights are actively used to shape the product roadmap. This environment fosters continuous learning and rapid professional advancement as the company scales. Technically, OuterSignal tackles the complex challenge of transforming fragmented public data into unified, actionable customer intelligence. Their platform seamlessly integrates with tools like Slack and Klaviyo, embedding profiles and alerts directly into existing workflows for sales, marketing, and lifecycle teams. They build detailed personas, refine lookalike audiences, and enhance email lists, making deep personalization a reality for their clients. This sophisticated use of AI and robust integrations ensures their platform is a critical, evolving component of the modern ecommerce tech stack. If you are an ambitious professional eager to make a tangible impact and thrive in a fast-paced, evolving startup environment, OuterSignal is for you. You should be a self-starter, comfortable with ambiguity, and driven by the mission to revolutionize how brands connect with their customers. Here, you will not just execute; you will shape the future of customer intelligence, grow rapidly, and contribute to a product that truly feels like magic to its users.

Tech Stack

mobileanalyticswidgets

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