- Own your portfolio of accounts focusing on NRR.
- Build and maintain clear success plans for API customers.
- Run regular check-in calls with customers.
- Help customers with API endpoints, technical troubleshooting, and new use cases.
- Own expansion and renewal processes end-to-end.
- Onboard new customers through smooth Sales-to-CS handovers.
- Manage integration plans and review initial customer technical setups.
- Act as the voice of the customer to the Product team.
- Collaborate with Marketing to build customer-facing resources.
RESTful APIsAccount ManagementTechnical support+1 more