Customer Success Manager (North America)

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💎 Seniority level: Manager, 2+ years

📍 Location: United States, Canada

🔍 Industry: Artificial Intelligence, SaaS

🏢 Company: DigitalGenius👥 51-100💰 $14,750,000 Series A about 7 years agoCustomer Service Artificial Intelligence (AI)E-Commerce Machine Learning Generative AI Image Recognition

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementData AnalysisSalesforceCustomer serviceReportingSaaS

Requirements:

2+ years client management experience in SaaS
Bachelor’s Degree - MBA or technical degree a plus
Proficiency in SFDC, Zendesk, Freshdesk, and/or Excel
Exceptional presentation and relationship skills

Responsibilities:

Manage multiple projects for clients across all segments
Understand customer requirements to scope projects
Responsible for product performance reporting and business-value analyses
Create implementation plans and project timelines with clients
Communicate project requirements and manage customer inquiries