- Translate business requirements into scalable technical solutions on the DigitalGenius platform
- Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases
- Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.)
- Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies
- Lead new use case implementation projects
- Ensure timely, high-quality launches with measurable automation impact
- Troubleshoot complex technical challenges across systems, data, and AI behavior
- Partner with CSMs to align technical delivery with customer outcomes and ROI
- Advise customers on best practices, scalability, AI strategy, and optimization
- Support strategic expansions, new channels, and advanced use cases
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