DigitalGenius

About DigitalGenius

DigitalGenius pioneers AI agents that transform customer experiences for e-commerce brands. Their platform uses advanced AI, including conversational, generative, and visual AI, to automate and resolve customer issues end-to-end. You will work with major retail brands like On, Holland & Barrett, and Clarins, streamlining their customer service with cutting-edge technology. DigitalGenius resolves customer queries proactively, often before customers even notice an issue, building loyalty for brands you know and love. Their AI agents detect customer intent, issue return labels, and process refunds, leading to significant automation rates.

How We Work

DigitalGenius champions a dynamic startup culture where transparency and ownership are key. You will operate with autonomy and responsibility, but collaboration is where the real magic happens. They believe in exceeding expectations, not because they have to, but because they genuinely care about their mission. DigitalGenius embraces remote work, with team members across the globe, including the UK, Romania, Poland, Croatia, and the US. They foster an environment where super-performers thrive and passionate individuals make a real impact.

Engineering at DigitalGenius

You will tackle complex challenges in AI-powered customer service automation. Solutions Engineers turn messy real-world e-commerce problems into reliable AI-powered automations. They design flows, wire up integrations, write Python for custom solutions, and continuously enhance AI agent resolution capabilities. The team works with advanced LLM tooling, including LangChain and OpenAI/Anthropic SDKs. You will solve integration challenges across diverse systems like OMS, carriers, and Helpdesks, ensuring scalability and security.

Why Join Us

• Shape the future of e-commerce customer service with innovative AI.
• Work with major global retail brands, seeing your impact directly.
• Enjoy a fully remote setup with autonomy and a collaborative spirit.
• Benefit from a generous learning budget and paid Claude AI subscription.
• Experience rapid career development in an execution-focused role.

Benefits & Perks

• Competitive salary and equity package (for US-based employees).
• Generous vacation time (25 days) + Birthday off.
• Monthly Fitness Stipend of $210 (or Health & Wellness Stipend).
• Ongoing subscription to Mental Health Support Platform.
• Paid Claude subscription for advanced AI tooling.
• Learning budget for courses, books, and conferences.
• 401k for US-based employees.
• Medical, Dental, Vision Health Insurance for US-based employees.
• Quarterly team events and perks.