- Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle
- Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention
- Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers
- Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages
- Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones
- Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions
- Effectively communicate project requirements, status, and results to clients in a high-touch customer success model
- Field customer support inquiries and manage escalations throughout the customer lifecycle
- Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio
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