DigitalGenius

👥 51-100💰 $14,750,000 Series A over 7 years agoCustomer Service Artificial Intelligence (AI)E-Commerce Machine Learning Generative AI Image Recognition💼 Private Company

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DigitalGenius is an AI platform that automates customer support by leveraging deep learning to understand conversations and streamline processes, delivering significant ROI through seamless integration with backend systems.

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Jobs at this company:

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🔥 Customer Success Manager (North America)

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

🔍 Artificial Intelligence, SaaS

🔧 Requirements

2+ years client management experience in SaaS
Bachelor’s Degree - MBA or technical degree a plus
Proficiency in SFDC, Zendesk, Freshdesk, and/or Excel
Exceptional presentation and relationship skills

💡 Responsibilities

Manage multiple projects for clients across all segments
Understand customer requirements to scope projects
Responsible for product performance reporting and business-value analyses
Create implementation plans and project timelines with clients
Communicate project requirements and manage customer inquiries

Project ManagementData AnalysisSalesforceCustomer serviceReportingSaaS

Posted about 1 month ago

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