DigitalGenius

DigitalGenius is an AI platform that automates customer support by leveraging deep learning to understand conversations and streamline processes, delivering significant ROI through seamless integration with backend systems.

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👥 101-250💰 $38.0m Series B on 2023-07-19Developer Platform CRM SaaS Marketing Information Technology Software

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🏢 Pulumi Corporation

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🔥 Partner Manager UK/EMEA

Posted 2024-11-12

📍 United Kingdom

🧭 Full-Time

🔍 ECommerce

Be comfortable with decision making but aware of when to escalate decisions/issues to management.
Be excited to contribute to an amazing work culture and environment.
Have a passion for learning.
Be a self-starter: responsible for own day and productivity.
Have a very strong knowledge of the eCommerce landscape.
Enthusiastic about automation and highly comfortable using software tools for efficient work.
Can show evidence of taking ownership.
Have experience working in a startup environment.
Have a flair for entrepreneurship.
Skilled public speakers (webinars, stage presentations, panel discussions).
Very comfortable with traveling for work efficiently and cost-effectively.

Building your own 'book' of strategic partners by reaching out to prospective partners and engaging them in conversation.
Running enablement sessions to help partners understand clients, products, and spotting referral opportunities.
Finding opportunities to generate reciprocity for partners by sponsoring their marketing and referring clients.
Attending events to find new leads for DigitalGenius, likely traveling 20-40% of the time.
Helping to refine partnership management and collaborating with 'Head of' and Partner Marketing to build a scalable growth channel.

LeadershipProject ManagementArtificial IntelligenceBusiness DevelopmentProduct ManagementCross-functional Team LeadershipBusiness developmentGoCommunication SkillsCollaborationNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-12

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🔥 Partner Manager - West Coast

Posted 2024-11-12

📍 California, United States

🧭 Full-Time

🔍 ECommerce, Retail

Be comfortable with decision making but aware of when to escalate decisions/issues to management.
Be excited to contribute to an amazing work culture and environment.
Have a passion for learning.
Be a self-starter: you are in charge of your day and are responsible for your own output and productivity.
Have a very strong knowledge of the eCommerce landscape.
Are enthusiastic about automation and highly comfortable using software tools which ensure efficient work.
Can show evidence of taking ownership.
Have experience of working in a startup environment.
Have a flair for entrepreneurship.
Are skilled public speakers (webinars, stage presentations, panel discussions).
Are very comfortable with travelling for work and arrange their travel in an efficient, cost-effective way.

Building your own 'book' of strategic partners by reaching out to prospective partners and engaging them in conversation.
Running enablement sessions to help partners understand our clients, our product, and how to spot referral opportunities.
Finding opportunities to generate reciprocity for our partners by sponsoring their marketing and referring clients to them.
Attending events to find new leads for DG, likely travelling 20-40% of the time.
Helping to refine partnership management at DG, working collaboratively with ‘Head of’ and Partner Marketing.

Artificial IntelligenceBusiness DevelopmentBusiness developmentGoCommunication SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-12

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🔥 Partner Marketing Manager - Central/East Coast

Posted 2024-11-12

📍 United States

🔍 ECommerce and Retail

1+ years of experience in B2B Software within Sales Enablement, Partnerships, or Events.
2+ years of experience in B2B Software in Marketing, Sales, Product, or Success.
3+ years of experience in Digital Marketing.
Strong knowledge of the eCommerce landscape.
Enthusiasm for automation and proficient in using software tools.
Proven ownership of projects and tasks.
Experience in a Startup environment.
Excellent attention to detail and organizational skills.
Skills in content creation including graphic design, video editing, audio production, or webinar experience.

Own the commercial team events calendar for North America, including digital and in-person events.
Source, select, plan, and execute Partner co-marketing activities in collaboration with the Head of Partnerships.
Monitor and analyze campaign performance using data to assess project effectiveness and report findings to the business.
Build rapport with industry counterparts within the ecosystem.

Adobe After EffectsAdobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopData AnalysisFigmaGraphic DesignContent creationData analysisCommunication SkillsAnalytical SkillsCollaborationAttention to detailOrganizational skills

Posted 2024-11-12

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🔥 Account Executive (North America)

Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 Artificial Intelligence, E-commerce

Bachelor's degree or above.
2-5 years of work experience as an Account Executive, preferably in SaaS, customer experience, or e-commerce.
Evidence of quota exceeding and pipeline generation.
Proven ability to balance self-prospecting with closing deals.
Highly organized in prospecting, communications, and CRM management.
Excellent verbal and written communication, negotiation, and interpersonal skills.
High emotional intelligence and rapport-building abilities.
Self-motivated and proactive with a flexible, can-do attitude.
Ability to follow and iterate on the Sales Playbook.
Familiarity with core technology tools and a strong understanding of sales principles.
Passion for tech sales.

Manage a pipeline of opportunities and engage with potential buyers.
Educate prospects on how DigitalGenius can improve their business.
Prepare and organize deals according to sales processes from value creation to closing.
Conduct discoveries and demos of the DigitalGenius platform.
Qualify new opportunities with the SDR team and generate your own leads.
Establish relationships within the e-commerce industry.
Help the sales team develop and Thrive.
Ensure CRM accuracy and report on performance and forecasts to leadership.

Artificial IntelligenceBusiness DevelopmentShopifyBusiness developmentCommunication SkillsNegotiation

Posted 2024-11-07

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🔥 Automation Support Engineer

Posted 2024-11-07

📍 United Kingdom, EU

🔍 Artificial Intelligence, Customer Service, E-Commerce

Strong organizational and time management skills.
Excellent communication, critical thinking, and analytical skills.
Preferred experience: working with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias).
Experience working in a Support function.
Experience working in E-commerce.
Experience building automated process flows.
Interest in AI and Machine Learning concepts.

Part of the Support function within the Service Delivery department.
Triaging ad-hoc support requests from customers.
Supporting Solution Engineering team with maintenance of existing solutions.
Configuration, optimization, documentation, testing, monitoring, and troubleshooting.
Ensure timely triaging of customer issues by managing multiple technical support requests.
Attend sprint ceremonies to prioritize and review support requests.
Adapt and optimize automation processes via Visual Flow Builder.
Write and maintain documentation of technical configurations and processes.
Contribute to internal initiatives to improve Service Delivery.
Identify and communicate product enhancement potential to the Product team.

AgileArtificial IntelligenceMachine LearningShopifyCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

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🔥 Solutions Engineer (EU)

Posted 2024-11-07

📍 Romania

🔍 Artificial Intelligence and SaaS

Coding experience (Python and/or Node.js) is required.
Strong organizational and project management skills are required.
Excellent communication, critical thinking, and analytical skills are required.
2+ years of experience within the SaaS industry is preferred.
Experience with automated process flows is preferred.
Experience with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias) is preferred.
Experience with OMS systems (e.g., Shopify, CommerceCloud, Magento) is preferred.
Experience with APIs and developing integrations is preferred.
Interest in AI and Machine Learning concepts is preferred.

Join recurring customer calls to understand business processes and technical environment.
Build, integrate, and optimize automation processes using Visual Flow Builder.
Develop integrations by coding in Node.js or Python AWS lambdas.
Manage technical support responses and ensure timely resolution of customer issues.
Apply continuous improvement to identify potential service enhancements.
Assist in customer training on managing their automation processes.
Communicate product enhancement potential to the Product team.

Node.jsProject ManagementPythonAnalytical SkillsOrganizational skills

Posted 2024-11-07

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🔥 Data Specialist

Posted 2024-10-20

📍 United Kingdom, Europe

🔍 Artificial intelligence, customer service

Attention to detail: Ability to accurately label and categorize complex data sets.
Understanding of e-commerce workflows: Familiarity with how e-commerce businesses handle customer service.
Tech savvy: Comfortable working with data labelling tools, spreadsheets, and collaboration software.
Communication skills: Strong communication to provide feedback and collaborate effectively within the team.
Good time management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Background in e-commerce customer service (preferred): Previous experience in customer service in e-commerce is highly desirable.

Review and label e-commerce customer service conversations and policies with high accuracy.
Collaborate with the AI and product teams to refine and optimize data labelling guidelines.
Take ownership of data quality to improve AI model training.
Work in collaboration with AI engineers to identify trends and nuances in customer service data.
Manage the quality control process for labelled data using various modern tools.
Explore technical areas such as natural language processing, machine learning fundamentals, and data analytics.
Take initiative in solving data-related challenges and suggest improvements.

Project ManagementArtificial IntelligenceMachine LearningCommunication SkillsCollaborationAttention to detail

Posted 2024-10-20

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🔥 QA Engineer

Posted 2024-09-20

📍 United Kingdom

🔍 Artificial Intelligence

5+ years of experience as a QA Engineer.
Experience testing frontend and backend applications.
Excellent verbal and written communication and inter-personal skills.
Ability to interpret technical stories and perform focused testing of new features.
Hands-on experience with manual testing across a range of browsers and devices.
Performance testing experience.
Experience working with modern CI/CD tooling.
Experience with Jira and other bug tracking systems.
Exposure to tools like Rainforest QA or similar is a plus.
Experience working in a SaaS AI company is a nice to have.

Join the product team as a QA Engineer to test our suite of web-based products.
Focus on testing our products as part of the development lifecycle.
Run regular regression tests on critical applications.
Perform ad-hoc exploratory testing as needed.
Help manage external services we use to improve our test coverage.
Communicate test progress, test results, and other relevant information to stakeholders.
Investigate issues found during testing or reported from production, log them into Jira, and escalate as necessary.

QAJiraStrategyManual testingCI/CD

Posted 2024-09-20

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DigitalGenius

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