- Own the technical success and ongoing optimization of a portfolio of customers as their primary technical contact and trusted advisor.
- Analyze customer data to identify trends and opportunities, and deliver actionable recommendations.
- Translate technical findings into business insights for technical and non-technical audiences.
- Become a subject matter expert on the Vic.ai platform and customer workflows.
- Configure and optimize customer environments, including configuration updates and AIPass integration changes.
- Partner with customers to improve business processes and platform adoption.
- Troubleshoot complex customer issues and coordinate with Product and Engineering as needed.
- Develop best practices, documentation, and repeatable processes to improve the customer experience.
- Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements.