ASG

ASG is an independent and mutually structured financial institution.

51-100 employees
Founded 1974
Education
Private Company

Open Positions3

Remote (US or Canada)Full-TimeManufacturing or IndustrialPosted
  • Build and Lead a High-Performing CX Organization From the Ground Up: Recruit, develop, and manage a high-functioning team across Implementation and Customer Success/Support, establishing clear ownership, accountability, and a strong customer-first culture.
  • Drive a Scalable Implementation Motion: Design and operationalize a repeatable implementation methodology that reduces time-to-value, eliminates bottlenecks, and ensures customers fully deploy what they've purchased.
  • Ensure Customer Activation and Value Realization: Establish frameworks that connect product usage to measurable outcomes (compliance, efficiency, risk reduction) and prevent stalled implementations or disengagement early in the lifecycle.
  • Transform Customer Success into a Proactive, Revenue-Driving Function: Build a structured account management motion that drives retention and expansion through strong engagement models, health scoring, and disciplined upsell & renewal processes.
  • Implement an AI-First, Best-in-Class Support Model: Implement modern CX systems and define an AI-first strategy that improves response times, reduces ticket volume, and enhances customer satisfaction.
  • Partner with Executive Leadership on Growth Strategy: Align Customer Experience with company-level goals, ensuring CX is a key driver of retention, expansion, and long-term customer value.
Showing 1 of 3 positions

About ASG

Ascent Global Logistics is a leading provider of expedited, time-critical logistics solutions, connecting customers to a vast carrier network through its proprietary PEAK freight marketplace. We offer a comprehensive suite of services including air charter, ground expedited, truckload, LTL, global forwarding, brokerage, and managed transportation. Ranked among the top global 3PLs, Ascent boasts a #1 market share in the North American ground and air expedite market, serving Fortune 500 companies and thousands of SMBs. We move over 250,000 shipments annually. Our technology-driven approach leverages a robust tech stack including Navisphere, Cisco products (routers, switches, firewalls), Microsoft Azure, and various enterprise-level tools for network services like Web filtering, DNS, DHCP, and VPN. We foster a collaborative engineering culture that values innovation and problem-solving. Our team of logistics experts provides 24/7/365 support, ensuring seamless and efficient operations. We are committed to excellence, operating with honesty, fairness, and respect for our employees and customers. This is reflected in our guiding principles of 'Play Hard, Play Smart, Play Together', and a commitment to employee growth and development. Ascent offers numerous remote opportunities throughout the US, providing flexible work arrangements and career advancement within a rapidly growing organization. With a team of 1000+ industry experts, we are committed to delivering exceptional value and satisfaction. Our consistent growth and market leadership solidify our position as a dynamic and forward-thinking company in the logistics sector. We prioritize a positive work environment, providing competitive benefits including tuition reimbursement, health savings accounts, and employee recognition programs. We are headquartered in Belleville, Michigan, but our reach extends globally, making us a premier choice for logistics professionals seeking a challenging and rewarding career.

Tech Stack

mappingwidgetsframeworkanalytics

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